General Summary:

Under direct supervision, visits individuals and families in their homes, in shelters or other similar places to provide basic community outreach services and to assist with social interventions necessary in coping with a new diagnosis.

Principal Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Recruits a client base within the community by identifying, locating, interviewing and screening individuals who may be appropriate for the Baltimore City Cancer Program (BCCP).
2. Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc.Distributes informational materials and literature.
3. Schedules clients for appointments with health care providers.Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments.Escorts clients to various appointments to ensure compliance and provide support.
4. Assists clients in obtaining necessary transportation and/or childcare when treatment is needed.
5. Assists with client retention by following up on all contacts by telephone or by a home visit follow-up.Locates clients who have moved or lost contact with the program.
6. Serves as a liaison between the client and community resources including department staff, City, State and Federal social services agencies.
7. Conducts visual inspection of the physical condition of the clients house to identify factors that may be detrimental to maintaining a safe, healthy and comfortable living environment.
8. Assists with the facilitation of the family health center process by greeting clients and making sure that they are registered to be seen.
9. Assists with planning, organizing and implementing community special events such as health fairs, workshops, etc.
10. Reports on community outreach activities including problems and concerns as needed to the program Administrator.
11. Prepares written reports and maintains records of outreach contacts and activities.
12. Updates information in database from various data forms collected.
13. Achieves monthly, quarterly, annual enrollment goals, determined by yearly program funding.
14. Maintains a good working relationship with all community members to ensure that the BCCP is viewed in a positive manner by the community.

Knowledge, Skills and Abilities

1. Effective oral and written communications skills.
2. Ability to establish and maintain effective working relationships.
3. Ability to handle sensitive and confidential matters with discretion and tact.
4. May be required to use personal automobile while conducting official business.Must possess a valid Maryland Non-Commercial Class C or Commercial Class B Drivers license (CDL) if required to drive.
5. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety:

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1. Takes action to correct observed risks to patient safety.
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Education and Experience:

1. High School Diploma or equivalent (GED) is required.
2. Working experience providing outreach services.Experience should include writing reports and maintaining records.

Additional Information:

1. All your information will be kept confidential according to EEO guidelines.
2. Work Schedule: Tuesday, Wednesday and every other weekend 12 hrs shifts 7am-7pm

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Company Name: University of Maryland Medical System
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