Job Title: Customer Support Representative

Location: Portland, OR

Compensation: $21-$23/hour

About Us:

Our client is a leading software company specializing in innovative solutions for the medical services industry. Our mission is to streamline healthcare processes and improve patient care through cutting-edge technology. Join our team and play a critical role in supporting our clients and advancing healthcare solutions.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and live chat.
• Assist clients with software troubleshooting, including navigation and issue resolution.
• Guide users on product features and best practices to maximize their experience.
• Escalate complex technical issues to the appropriate teams while ensuring timely follow-ups.
• Document customer interactions and feedback to improve processes and product quality.

Qualifications:

• Proven experience in customer service, preferably in software or healthcare industries.
• Excellent communication and problem-solving skills.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with medical or healthcare software is a plus.
• Proficiency in CRM tools and ticketing systems preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Company Name: Ultimate Staffing Services
Website: https://careers.ultimatestaffing.co...
Company Description:

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