VTC Technician

GDIT is looking for a VTC Technician who holds TS/SCI for a full time position, located in Hawaii.

GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Position description

This position will be responsible for engineering, installing, fixing, and programing a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems.

Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.

Essential job functions

Promotes a positive and respectful workplace

Handles customer escalations and works as a liaison with government/client officials

Provides polite and customer friendly service support to client and team

Possesses current working knowledge of AV components, equipment, and configuration software.

The right candidate will be familiar with equipment from the following manufacturers (among others):

• AMX
• Biamp
• Cisco
• ClearOne
• Crestron
• Extron
• Polycom

The right candidate should be familiar with software platforms/tools/concepts (among others):

• Red/Black separation
• Customer service skills
• Fiber optic, Cat cable, and AV specific field terminations
• Audio / DSP configuration
• Control System Programming
• Microsoft Office
• Microsoft Visio
• AV Systems design
• AV Systems troubleshooting
• Gain structure
• User Experience (UX) design
• Graphic design
• Serial & IP communications and protocols

Qualifications

AA or equivalent + 5 yrs related experience

Active TS/SCI clearance with CI poly or able to obtain CI poly

Supervisor or lead experience is desired

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

Up to 25% Travel may be requested