Manages the functionality and efficiency of a group of computers running on one or more operating systems.

• Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provide IT Service Management functions and first level troubleshooting to all customers.

• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyze, diagnose, and isolate failures to hardware.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participates in special projects as required.

Shift work is on arotating Panama Schedule.

Schedule 1Schedule 2

Work - Mon, TuesOff - Mon, Tue

Off - Wed, ThurWork - Wed, Thu

Work - Fri,Sat, SunOff - Fri, Sat, Sun

Off - Mon, TueWork - Mon, Tues

Work - Wed, ThuOff - Wed, Thur

Off - Fri, Sat, SunWork - Fri,Sat, Sun

Shifts are 6 AM to 6 PM, 6 PM to 6 AM

WHAT YOULL NEED TO SUCCEED:
Education: Technical Training, Certification(s) or Degree
Required Experience: with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Technical Skills:

1+years of directly related experience in systems administration and analysis.

• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred
• Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)

Security Clearance Level: TS/SCI with Polygraph
Required Skills and Abilities:

Location: On Customer Site
US Citizenship Required