Join a Team that's Shaping the Future of IT Support

At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal ITSM Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

As a Principal ITSM Analyst, you'll design, implement, and monitor services that align with government ITSM projects, ensuring seamless integration with enterprise processes and tools like ServiceNow. Your day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with cross-functional teams to gather requirements and facilitate service transitions.

By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to develop documentation, training materials, and processes for ITSM services, support audits, knowledge transfer, and continual improvement initiatives. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement

The successful candidate must be located within 50 miles of Vicksburg, MS.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience)
• 10+ years of experience in ITSM analysis, design, and implementation, with hands-on expertise supporting government or large enterprise projects using platforms like ServiceNow
• Proven track record monitoring and optimizing ITSM services to align with project deliverables and compliance standards
• Active DoD Secret Clearance (must be current and transferable)
• Strong knowledge of ITIL 4 practices and federal IT service standards (e.g., NIST 800-53)
• Proficiency in ITSM tools (e.g., ServiceNow modules for design and monitoring) and process modeling
• Excellent analytical, problem-solving, and communication skills for stakeholder engagement and service governance
• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness

• ITIL 4 Foundation certification
• Experience supporting DoD or large federal ITSM projects, including service catalog development and performance monitoring
• Certified Implementation Specialist - IT Service Management (CIS-ITSM) or equivalent
• Background in agile methodologies for ITSM implementations and reporting tools (e.g., Power BI for metrics)
• Master's degree in a relevant field or additional certifications (e.g., CompTIA Project+)

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Company Name: BAE Systems
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