Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk II Technical, the work youll do at GDIT will be impactful to the mission of United States Mobility Air Force's. You will play a crucial role in maintaining their systems.

• Interacts withHead Quarters (HQ)Air Mobility Command(AMC)A4 Program Managers todeterminerequirements supportingend users.
• Provide research, design, and/ormodificationsforenterprise-wide systems and/or applications.
• Providemanagerial guidancesupportingthe Logistics Information System in sortie generation and integratewith MaintenanceInformation Systems operationsatHQ AMC andbaselevels.
• Provideendusersupportand guidanceoftheeTools(mobiledevices,handhelddevices, laptops,andcomputers) and Logistics Information System server environment within theLogisticscommunity.
• Provide technical administration and operational managementof eTools and servers supporting strategic level programs:
• Manageand/or performequipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policiesongovernment approved mobile devices, laptops, and computers (wired orwireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise onsoftwareandhardwaretoolsutilization, identifyinganddiagnosingproblemsandfactors affectingnetwork performanceonsiteand at other installations without dedicated staff support (i.e.,enroutes)
• ImplementnetworksecuritypoliciesandproceduresforLogisticsfunctions equipment bybase or higher computer support agencies and organization's Computer SystemsSecurityOfficers.
• Management oftrouble ticket itemsthatinclude problem resolutions, date/time reported,date/timefixed, andrecommendationsintoUnitedStatesgovernmentsystem.
• Prepare,document,manage, andmaintainrequired useraccess documents(i.e.laptopagreements,mobiledeviceagreements,information assurancetraining).
• Plan,operateandmaintainbackupsystemfor LogisticsInformationSystem serversandeToolsusingindustrystandards orhigher.
• Track and manage governmentfurnishedequipmentdesignatedby Air MobilityCommandinaccordancewithallapplicable AirMobilityCommand,USAFandDoDinstructions,policies,and guidelines.
• Provideswork guidance to less experienced personnelandtechnical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMClogisticsandaircraftsortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents,andrecommend government acceptance of completed orders.
• Manage all aspects of the AMCeToolwarranty processes.
• Manage AMC/A4 WLAN(Wireless LAN Survey)Program for AMClogisticsand sortie generation activities.

WHAT YOULL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk II Technical must have:

• Education: Minimum of an Associate's Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.