What Customer Contract Administration contributes to Cardinal Health

Customer Contract Administration is responsible for coordinating administration of customer contract terms and conditions across multiple areas to maximize contract value. Also, is responsible for supporting the sales organization and driving operational excellence in order to achieve the strategic and sales objectives established by the organization.

Accountabilities

• Receive cases (emails) and update their status in Salesforce.com as required
• Ensure that contracts, sales quotes, price notifications, membership and offers are properly entered and updated in the Contracts Intranet Contracts Application
• Ensure all details in the contract are documented
• Assist sales representatives in the assembly of government bids and ensure compliance with all requirements.
• Assist with maintenance of ASG requirements and government bid related documentation.
• Contact manufacturers as needed for contract updates or specific contract information
• Conduct contract audits as needed
• Must be able to manage multiple deadlines and large amounts of data
• Work credit & rebill transactions
• Assist the chargebacks department with payment denials if required
• Conduct customer HIN submissions
• Support the New Customer Onboarding Process

Qualifications

• Associate degree is required, bachelors degree in business administration is preferred
• A minimum of 3 years in related business experience is preferred
• Experience in contracts, purchases, chargebacks, data entry, finance and in health areas is preferred
• Experience in government purchase processes, bids, RFIs and RFPs is preferred
• Must be proficient in Excel; with experience managing multiple spreadsheets, Vlookups and pivot tables is required
• Bilingual in English and Spanish written and oral is required
• Must have customer service, problem solving and analytical skills

What is expected of you and others at this level

• Apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Work on projects of moderate scope and complexity
• Identify possible solutions to a variety of technical problems and takes actions to resolve
• Apply judgment within defined parameters
• Receive general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy
• Maintain or improve service levels

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.