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Language Fluency: English (Required)

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ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Synthesizes incident/problem/change patternsand quantifies impact (deduplicated Incident IDs), producingmonthly theme rollupsbyChange, Vendor, Software, Infrastructure, Batch Processing.
2. Establishes a standard thematic methodology(taxonomy, mapping rules, QA checks) and a lightweight analytics pipeline toprioritize control opportunitieswith measurable stability benefits.
3. Partners with stakeholders(Problem/Incident Mgmt, Platform/SRE, Network/Security, Vendor Mgmt) to validate findings and captureowneraccepted actions, timelines, and CAB evidence gates.
4. Creates executive narratives and dashboardsthat translate technical insights intoclear strategies(e.g., change hardgates, CLM/CMDB dependency integrity, synthetics/canary, vendor SLOs, queue/backpressure baselines).
5. Monitors trend shifts and verifies outcomes, tracking reduction in repeats, control adoption rates, and SLO improvements; feeds results intoPIR/MIRand quarterly risk reviews.

QUALIFICATIONS

Required Qualifications:

1. Bachelor's degree in Business and five to seven years of strategic planning experience in an IT environment for the financial services sector
2. Advanced proficiency with Microsoft Office products including PowerPoint, Word and Excel.
3. Three to five years of quantitative and qualitative analysis experience in an IT environment
4. Familiarity with IT Engineering terminology

Preferred Qualifications:

1. Three to five yearsof quantitative and qualitative analysis experience using ITSM/operations data (Root Cause, Cause Codes, Incident Details) to derivethemes and actions.

2. Proven expertise with executive storytelling.

3. Strong analytical and problemsolving skills with a track record ofturning themes into implemented controls(e.g., change gates, dependency mapping, synthetics, vendor SLOs).

4. Experience withITILand observability/monitoring tools (e.g.,Splunk, Dynatrace); familiarity withServiceNow/ITSMand CMDB relationships.

5. Excellent communication and presentation skills; ability to brief executives withwhats wrong, why, and what to fix first.

6. Strong attention to detail; ability to operate in afastpaced, incidentdrivenenvironment.

7. Familiarity withAIOpsconcepts and automation of runbooks/guardrails (e.g., canary, blue/green, rollback).

8. Working understanding ofnetwork (ACI/F5/QoS), storage/NFS, server/containers (OpenShift/K8s), queues (MQ/RabbitMQ), and certificate/PKI lifecycle (CLM)sufficient to recommendgovernancegrade actions.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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