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Decision Science Manager, Services and Support
Company: Best Buy
Location: Richfield, MN
Employment Type: Full Time
Date Posted: 01/26/2026
Job Categories: Customer Service and Call Center, Employment Placement Agencies, Human Resources, Sports and Recreation, Transportation, Executive Management
Job Description
Decision Science Manager, Services and Support
At Best Buy, we believe great experiences start with great insights. As a Decision Science Manager on our Strategic Analytics team, you'll help reimagine how we understand, measure, and improve Best Buy's omnichannel customer-facing experiences (Digital, Category, Services, and Support).

This role is a unique opportunity to shape how we use data and advanced analytics to influence Services & Support business strategy, identify key experience drivers, and bring a more holistic view of value to our decision-making. You'll work closely with partners across the enterprise to turn complex data into actionable insights that help improve how we serve millions of customers every day.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do
  • Use advanced analytics--including predictive modeling, segmentation, and multivariate analysis--to uncover/predict the effectiveness of our Services Strategy
  • Build data-driven frameworks that help teams understand the impact of customer experience on business outcomes
  • Design and implement analytic strategies to assess the value of our Services offerings across business lines and customer journeys
  • Translate complex analysis into simple, compelling stories that drive action and strategy at the leadership level
  • Manage analytics projects that will require engagement and influence of cross-functional teams.
  • Create presentation-ready material utilizing tools such as Tableau, Power BI, and Microsoft Office.
  • Create and package deliverables for clients in a non-technical, easy to understand manner.
  • Provide work direction, coaching and development to one direct report employee.

Basic qualifications
  • 4+ years of experience in analytics, decision science, or data science
  • 2+ years of direct or indirect managerial or leadership experience
  • 2+ years using statistical programming language like SQL, Python, R
  • 2+ years using data visualization tools like Tableau, Looker, or Power BI
  • 2+ years experience in predictive modeling, experiment design, and multivariate analysis
  • 2+ years experience translating analytics into business insights and influencing strategic decisions
  • Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor

Preferred qualifications
  • Experience working with Services/Supply Chain data, Customer Care (Call Center), NPS, or customer journey analytics
  • 2 or more years' experience presenting to all levels of an organization
  • 2 or more years' experience with cloud data analytics/engineering
  • Master's Degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm

Best Buy is an equal opportunity employer.
Contact Information
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