| CX Insights Lead | |||||
Company: Truist FinancialLocation: Charlotte, NC Employment Type: Full Time Date Posted: 02/09/2026 Job Categories: Banking, Finance/Economics, Information Technology |
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| Job Description | |||||
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CX Insights Lead The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: RegularLanguage Fluency: English (Required) EnglishWork Shift: 1st shift (United States of America)Please review the following job description:This role is critical in delivering actionable, datadriven insights that directly inform strategies to improve client satisfaction across the enterprise. As part of a dynamic CX/OPEX Operational Excellence team, this strategic leader will partner closely with crossfunctional business units to analyze complex data and translate it into clear, executiveready insights. The role provides high visibility with executive leadership and plays a key part in enabling senior leaders to monitor and influence client experience trends across complaints, incidents, and major business initiatives.Youll build and scale highimpact Tableau and Power BI dashboards, using automation to simplify workflows and accelerate insight. This role is built for a leader who pairs strong technical depth with standout PowerPoint storytellingregularly distilling complex data into crisp, executiveready narratives that drive decisions. Youll integrate complaints data with business transactional data to pinpoint the most impactful opportunities to improve the client experience and advance our strategic objective of deepening client loyalty. As a people leader, youll coach and inspire a highperforming team, setting a clear vision, raising the bar, and creating an environment where top talent thrives. Your ability to turn complexity into sharp, strategic recommendations will directly shape outcomes and elevate operational performance. **On-site/5 days a week - Charlotte, NC** Essential Duties and Responsibilities
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work Contact Information
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Company Name: Truist Financial Phone Number: Contact Email: Website: https://careers.truist.com/us/en/jo... Company Description:
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