Job Summary

We are looking for an attentive and detail-oriented Assistant in Research to support our research efforts. This role involves interacting with study participants and stakeholders by phone and email, processing completed surveys, assembling project mailings, and supporting the study's data collection unit. Interested candidates should have excellent communication skills, some experience in a similar role, and a demonstrated ability to work both independently and as a part of a team.
 
Monitoring the Future (MTF) is a large national Alcohol, Tobacco, and Other Drugs study of American youth and is one of the largest studies within the Survey Research Center (SRC) at the Institute for Social Research (ISR). MTF has collected data from well over a million respondents. It is supported by the National Institute on Drug Abuse and has been ongoing continuously since 1975.

Responsibilities*

40% Study Participant Communications: 

• Answer incoming calls to the project's main phone.
• Triage and transfer calls to relevant research staff as necessary.
• Conduct outbound calls to schools to obtain and confirm student enrollment numbers, principal contact, and mailing address information.

30% Research Mailings:

• Assemble mailings of important study materials to approximately 450 schools, including parental consent forms, for over 65,000 students.
• Assemble large batch survey mailings.
• Process incoming and outgoing mail related to the study.
• Process returned surveys.

20% Data Management: 

• Update databases with new school information gained from outbound calls and inform research staff of changes.
• Verify incoming respondent contact details by phone and mail.
• Conduct tracking of longitudinal survey respondents using internet-based search software

10% Additional Responsibilities: 

• Perform additional project-related tasks as necessary, which may include bulk mailings and additional data entry.
• Assist with paper and web survey proofing

Required Qualifications*

• High School Diploma or GED equivalent.
• Strong communication skills, experience transferring calls and making professional outbound calls.
• Proficiency in Microsoft Office Suite.
• Exceptional attention to detail and organization.
• Excellent written and verbal communication skills.
• Demonstrated ability to work as a team member.
• Must be self-motivated, willing to learn new skills, and be able to work independently.
• Project duties cannot be performed remotely. All work for this position must be completed in the ISR building.
• Must be able to lift and move boxes weighing up to 30 pounds on a regular basis.

Desired Qualifications*

• Bachelor's degree in a social science field.
• Prior experience working on a survey research data collection project.
• Advanced computer skills, such as mail merge in MS Word, and using queries and forms in MS Access.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

The Institute for Social Research (ISR) at the University of Michigan seeks to create a community of respect and authentic collaboration by recruiting and retaining individuals that represent a variety of voices as a reflection of our commitment to serve the people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Application Deadline

Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Company Name: University of Michigan
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