| Social Services Assistant at the State of Connecticut - Accepting applications through 3/17/26 | |||||
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Company: State of Connecticut - Department of Social Services Location: Hartford or New Haven, CT Employment Type: Full Time Date Posted: 03/16/2026 Expire Date: 04/16/2026 Salary: 25-50 Job Categories: Other / General |
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| Job Description | |||||
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Social Services Assistant at the State of Connecticut - Accepting applications through 3/17/26 Location Hartford, CT New Haven, CT Date Opened 3/10/2026 09:00:00 AM Salary $43,753* - $54,293/year (*New State Employees Start at Minimum) Job Type Open to the Public Close Date 3/18/2026 11:59:00 PM Are you a customer service professional looking to start a career in state service? If so, we hope you will explore this dynamic opportunity to join us! The State of Connecticut, Department of Social Services (DSS) is actively recruiting for multiple Social Services Assistants to work in the First Touch Contact Center, with locations in Hartford and New Haven CT. If you are passionate for helping others and skilled at working with various populations in a fast-paced environment, we encourage you to apply! POSITION HIGHLIGHTS SHIFT: first-shift, full time (40 hours per week) SCHEDULE: 8:00AM - 4:30PM OR 8:30AM - 5:00PM LOCATIONS: Hartford or New Haven, CT BENEFITS & BALANCE AT THE STATE OF CONNECTICUT As an employee, we can offer you: Industry leading health benefits, including medical and dental coverage. Extensive pension plan and supplemental retirement offerings. Paid time off - including 13 paid holidays per calendar year. Professional growth and paid professional development opportunities. A work culture that promotes a healthy work-life balance to all employees. State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information. We invite you to view our State Employee Benefits Overview page to learn more. In addition, the State puts an emphasis on: Providing limitless opportunities; Hiring for diversity and fresh perspectives; Performing meaningful work and; Encouraging a healthy work/life balance! Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here. ABOUT OUR AGENCY If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for the Department of Social Services, Social Services Assistant position. The Department of Social Services (DSS) mission is to make a positive impact on the health and well-being of Connecticut’s individuals, families, and communities. Bring your eagerness to enhance the lives of others and an ability to government programs, policies, and procedures; and we’ll provide the in-depth training and support needed to be successful in this role. YOUR ROLE A Social Services Assistant within the Department of Social Services (DSS) is responsible for high-volume call management and the preliminary assessment of client needs for the purpose of referral, gathering and sharing of information concerning client problems primarily over the phone. Please Note: DSS provides customer service in a variety of ways, including answering calls and/or providing face-to-face assistance in our Resource Centers. As a Social Services Assistant, you will: Communicate clearly and empathetically with clients and colleagues. Be flexible and able to adhere to frequent instructions, directives and changes in assignments. Be able to multi-task. Example: Using various computer applications and programs at once. Update the DSS computer system with clear and concise case notes. Respond to client concerns and complaints. Attend all mandatory meetings/trainings via Teams and in person. Keep up to date with program and policy changes through trainings and written communications. More details can be found in the class specification and the 'Examples of Duties' section below. We are looking for someone who will: Have excellent verbal, written and interpersonal skills. Have experience working with culturally diverse populations. Have experience in conducting in-depth interviews. Work independently, as well as a part of a team. Have strong data entry, research, record maintenance and analytical skills. Critically think and critically review work. Multitask, organize workflow and adapt to shifting priorities to meet challenging deadlines. Navigate through multiple computer systems and software concurrently. Understand and apply federal and state guidelines and statutes. Possess a high-level organization with strong attention to detail and accuracy while working expeditiously in a fast-paced environment. START WITH US. STAY WITH US. GROW WITH US. MINIMUM QUALIFICATIONS High School graduation or equivalency OR any experience and training which would provide the skills and abilities listed above. PREFERRED QUALIFICATIONS Customer Service experience and/or experience in a Human Services field. Experience with high-volume call management and addressing client complaints through conflict resolution and technical support. Experience guiding clients through problem-solving processes, and de-escalation. Experience working with Microsoft 365 and customer relationship management (CRM) software such as Salesforce. SPECIAL REQUIREMENTS Incumbents in this class may be required to travel. Contact Information
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