Featured Member: Crystal Francis on HBCU CONNECT!

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Q&A With Crystal Francis

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Crystal Francis
CTE, Federal Government
Location: Baltimore, MD United States
Joined: Oct 31st, 2011

About (request update)

Crystal Francis is a 26-year-old resident of Baltimore County, Maryland. She is the Vice President of the East Hopewell Community Association. Recently, she served as the Political Strategist for the Vote Brown Campaign in Baltimore City�s District 12 councilmanic race.

As far as her educational achievements go, Crystal received her Bachelor of Science degree in Criminal Justice from the University of Maryland Eastern Shore in 2007. Soon after, she obtained a Master of Science degree in Integrated Homeland Security Management with a specialization in Security Policy from Towson University. Crystal is a federal government employee, currently earning a doctoral degree, in Public Policy and Administration from Walden University.

Current Whereabouts:

Crystal is the host of a local television talk show, a professional actress and model, and a commissioned notary public for the state of Maryland.

Life & Professional Aspirations:

Crystal plans to launch a non-profit organization in the future that will provide extended rehabilitative services to young adult ex-offenders.

Website:

http://www.5linx.net/L473263

Education (request update)

University of Maryland System class of 2007

Undergrad Major: Criminal Justice

Claim To Fame:

Federal Employee, Actress, Model, TV Talk Show Host, Marketing Director

Most Memorable Moment:

UMES Graduation--- "Summa cum Laude"

Towson Univerity, Walden Univerity class of

Grad Major:

High School: Dundalk High School in Baltimore, MD class of 2003

Activities & Accomplishments:

Top 5% of graduating class

Best Memories:

Track Team

Experience

I currently work with Federal Government as CTE
I have 5 years of experience working in the Government and Policy industry.

Training Analyst (Subject Matter Expert) | Social Security Administration, Learning Center
From May 2014 to Current • 12 year(s)
Serves as specialist in instructional design for new hire employees, conducts needs assessments, and analyzes data using SPSS to identify problem areas and recommend training solutions.

Management Analyst | Social Security Administration, Office of Management & Operations Support
From May 2013 to November 2014 • 1 year(s)
Served as data analyst and project manager for logistics team, analyzed communication and service initiatives, and managed multiple competing projects.

Assistant Manager | Social Security Administration, Office of International Operations
From December 2014 to May 2014 • 0 year(s)
Managed field office staff of 30 employees, supervised daily administrative tasks, and analyzed quality review datasets to improve employee performance.

Instructor | Social Security Administration, Operations Technical Training Cadre
From April 2012 to April 2013 • 1 year(s)
Led training programs for workforce development, facilitated 8-hour classroom lectures for approximately 200 employees monthly, and designed surveys to identify organizational learning needs.

Social Insurance Specialist | Social Security Administration, Office of Central Operations
From June 2007 to March 2012 • 5 year(s)
Adjudicated appeals decisions, prepared hearing case summaries for Administrative Law Judges, and explained technical information to claimants and attorneys.

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