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Q&A With KaRen Davis

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KaRen Davis
Tax Preparer, Liberty Tax
Location: Halethorpe, MD United States
Joined: Apr 19th, 2012
About   (request update)
Education   (request update)
Sojourner-Douglass College class of 2012
Undergrad Major: Business Administration
High School: Baltimore City College in Baltimore, MD class of 2000
 
Experience
I currently work with Liberty Tax as Tax Preparer
I have 15 years of experience working in the Customer Service and Call Center industry.
Tax Preparer | Liberty Tax Services
From January 2012 to Current • 14 year(s)
 Prepared tax returns and provided tax preparation services to clients with up to 50% discount for new clients.
Computer Lab Assistant | Sojourner Douglass College
From June 2011 to Current • 15 year(s)
 Volunteer position assisting clients with computer lab services and overall retention.
Sales Assistant | Nancy Adams
From September 2009 to Current • 17 year(s)
 Provided sales support and customer service assistance.
Private Security Officer | Admiral Security
From June 2008 to July 2010 • 2 year(s)
 Monitored premises security, challenged suspicious individuals, and wrote daily activity reports.
Customer Service Supervisor | Southwest Airlines
From May 2006 to November 2007 • 1 year(s)
 Supervised customer service operations, created satisfaction surveys, and managed baggage service departments.
Customer Service Agent | Southwest Airlines
From May 2002 to May 2006 • 4 year(s)
 Provided customer service, resolved complaints, and reviewed insurance policy terms for flight delays.
Summer Assessment | City of Baltimore
From February 2002 to May 2002 • 0 year(s)
 Conducted summer assessment activities for the city.
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