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Marcus Johnson
Accounts Management Mail Clerk, IRS
Location: delran, NJ United States
Joined: Oct 10th, 2012

About (request update)

Education (request update)

DeVry University class of 2012

Undergrad Major: Management

Experience

I currently work with IRS as Accounts Management Mail Clerk
I have 5 years of experience working in the Other industry.

Customer Support (Integrated Data Retrieval) | Internal Revenue Service
From May 2010 to Current • 16 year(s)
Responsible for notice issuance, installment agreement processing, offers in compromise, adjustment processing, penalty and interest computations and explanations, and research of taxpayer accounts for problem resolution.

Store Manager | Zales, The Diamond Store
From May 2007 to May 2010 • 3 year(s)
Successfully recruited, trained and supervised 7+ jewelry consultants and cashiers, achieved record-high sales increases, and elevated store's guest-satisfaction index from 53% to 96%.

Assistant Manager | Whitehall Jewelers
From February 2006 to April 2007 • 1 year(s)
Directed 9 employees and oversaw sales, inventory, merchandising and cost controls, transforming operations from annual losses to achieve $15K+ in profits within annual diamond events.

Third Keyholder | Kay Jewelers/Marks and Morgan Jewelers
From January 2003 to January 2006 • 3 year(s)
Assistant manager in training and sales associate that engaged with customers to understand their needs, presented merchandise and detailed information on features and benefits.

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