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Q&A With Janisha Jones

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Janisha Jones
Sr. Analyst, Customer Success , Accenture
Location: Decatur , GA United States
Joined: Sep 4th, 2016
About   (request update)
Education   (request update)
Georgia St Univ class of 2016
Undergrad Major: Marketing
Experience
I currently work with Accenture as Sr. Analyst, Customer Success
I have 1 years of experience working in the Sales industry.
Sr. Analyst, ETC, CoPilot Customer Success | Accenture/Microsoft
From May 2024 to Current • 2 year(s)
 Expert Technology Consultant for Microsoft small to mid-sized customers, advising on Copilot AI optimization and distributing assignments to team members.
Customer Success Manager, Commercial | Salesloft
From February 2022 to February 2024 • 2 year(s)
 Conducted quarterly business reviews and managed 40-60 commercial mid-market accounts with ARR of $45,000-$90,000, contributing to 3% increase in customer retention.
Customer Success Manager, Ecommerce | Quotient Technology
From January 2021 to February 2022 • 1 year(s)
 Managed 50 top accounts ranging from $25K to $200K in booked revenue and conducted bi-weekly client strategy calls for campaign optimization.
Customer Success Manager | Lead Forensics
From November 2019 to January 2021 • 2 year(s)
 Managed 200+ tenured customer accounts across different data traffic levels and provided thought leadership on software best practices.
Sales Development Representative | Terminus
From March 2019 to October 2019 • 0 year(s)
 Created dashboard reports in Salesforce CRM and performed in-depth research on prospective small-mid-sized companies for B2B marketing strategies.
Account Executive | Pareto Solutions Group
From March 2018 to March 2019 • 1 year(s)
 Managed data and portfolio of 30+ client relationships ranging from small to Fortune 500 within Accounting, Finance, and Payroll departments.
IT Technical Recruiter - Inside Sales | Apex Systems
From January 2017 to March 2018 • 1 year(s)
 Performed 40+ outbound cold calls per day and assessed candidates through interviews, achieving Q3 bonus within first year.
SEO/Content Marketing Intern | Cardinal Solutions
From February 2016 to July 2016 • 0 year(s)
 Utilized keyword search and link detoxing techniques to optimize client sites and created Google+ posts increasing CTR rates.
Social Media Marketing Intern | Amor Bridal Boutique
From May 2015 to July 2015 • 0 year(s)
 Designed flyers and brochures to increase bridal target market traffic and generated posts on social media platforms.
Business Development Intern | MyIntro, LLC
From June 2014 to August 2014 • 0 year(s)
 Designed brochures for target markets and created marketing plan outlining key objectives and goals for the company.
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