Featured Member: Jason Burns on HBCU CONNECT!

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Q&A With Jason Burns

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Jason Burns
Deskside Support Tech - Tier II, Lintech Global
Location: Clinton, MD United States
Joined: Dec 5th, 2016

About (request update)

Education (request update)

Virginia Wesleyan Col class of 2012

Undergrad Major: Criminal Justice

Experience

I currently work with Lintech Global as Deskside Support Tech - Tier II
I have years of experience working in the Computers, Hardware industry.

Deskside Support Specialist-Tier II | DCAA (Defense Contract Audit Agency) âLintech Global
From June 2016 to Current • 10 year(s)
Troubleshoot and resolve server patches and configurations, manage trouble ticket queues, and perform trend analysis for enterprise DCAA environment.

Service Desk Technical Lead | U.S. Census Bureau (Cyberdata Technologies Inc.)
From October 2015 to June 2016 • 1 year(s)
Provided software assistance and network services support for 1200+ users with mobile devices, tablets, and desktop troubleshooting.

Customer Technical Support Analyst | USMC Quantico Base (Phacil Inc.)
From September 2015 to October 2015 • 0 year(s)
Provided desk side and remote support for Marine Corps Networks systems including break-fix, installation, and user education.

Service Desk Team Lead | U.S. Census Bureau (Phacil Inc.)
From April 2015 to September 2015 • 0 year(s)
Enforced SLA performance monitoring, developed training plans for new technicians, and supported enterprise environment of 1200 users.

Service Desk Technician | U.S. Census Bureau (Phacil Inc.)
From March 2015 to April 2015 • 0 year(s)
Fielded incoming calls and emails while monitoring Remedy queue, performed password resets and RSA token administration.

Administrative Assistant | NxStage Kidney Care
From October 2014 to March 2015 • 1 year(s)
Interfaced with customers and patients, managed patient data entry and insurance verification, maintained medical records and filing systems.

Help Desk Analyst | U.S. Census Bureau (Phacil Inc.)
From June 2014 to October 2014 • 0 year(s)
Fielded incoming calls and emails, completed password resets, and researched software, network, and hardware issues.

Technical Recruiter | TEKsystems
From August 2013 to March 2014 • 1 year(s)
Analyzed employment data, developed recruiting strategies, and managed all phases of recruitment including posting positions and conducting background checks.

Loss Prevention Associate | Sears
From October 2012 to July 2013 • 1 year(s)
Monitored facility using CCTV, recommended security improvements, and assisted police in processing shoplifters.

Team Leader | District Department of the Environment (DDOE)
From June 2010 to August 2010 • 0 year(s)
Supervised team of 10-15 youth and was responsible for daily operations including monitoring and reporting on participant activities.

Team Leader | District Department of the Environment (DDOE)
From June 2009 to August 2009 • 0 year(s)
Supervised team of 5-10 youth and managed daily program operations including monitoring and reporting activities.

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