Connect with Kenneth
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Kenneth Ankrah

(interview me)
Kenneth Ankrah
Incident Manager , Airbnb
Location: Walnut Creek, CA United States
Joined: Jan 3rd, 2017
About   (request update)
Education   (request update)
University of Maryland at Col Park class of 2010
Undergrad Major: Agricultural Economics
Experience
I currently work with Airbnb as Incident Manager
I have years of experience working in the Information Technology industry.
Incident Manager | Airbnb
From June 2018 to Current • 8 year(s)
 Manages escalated incidents affecting call center infrastructure and Production Engineering incidents affecting airbnb.com availability, achieving 95% agent availability and improved service uptime.
Major Incident Manager | Common Securitization Solutions (Fannie Mae)
From January 2018 to May 2018 • 0 year(s)
 Managed L1, L2 and L3 support teams in command center environment, reducing incidents by 90% through proactive incident management and improving SLA metrics.
Project Management Support | Environmental Protection Agency
From June 2017 to December 2017 • 0 year(s)
 Led coordination efforts to build new help desk and managed help desk specialists to meet customer SLA metrics and service delivery objectives.
Service Desk Lead | CSRA Inc.
From January 2017 to June 2017 • 0 year(s)
 Managed team of service desk agents supporting Federal client, revitalized quality management strategies and collaborated on process improvement initiatives.
Incident/ Problem Manager | CSRA Inc
From September 2012 to August 2016 • 4 year(s)
 Supported National Institutes 24/7 IT Operations ensuring service continuity, managed critical incidents and root cause analysis to prevent reoccurrence.
My Groups
Invite Me To A Group
Guestbook Comments
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Shark Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Pigeon Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Marathon, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Bahia Honda State Park, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Big Pine Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Little Torch Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Summerland Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Cudjoe Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Sugarloaf Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Big Coppitt Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Geiger Key, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Key Haven, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Key West, FL

U.S. Customs and Border Protection
USBP Recruitment In-Person Event Florida Keys – April 14-16 in Stock Island, FL

U.S. Customs and Border Protection
USBP In-Person Recruitment Event in Houston, TX – May 4-8 in Houston, TX
Subscribe!
HBCU CONNECT
Follow Us!
Facebook Instagram Bluesky YouTube Flickr LinkedIn
Featured Members