Connect with Fedorah
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Fedorah Marcellus

(interview me)
Fedorah Marcellus
CX Manager, Intuit
Location: Lake Worth, FL United States
Joined: Nov 16th, 2020
About   (request update)
Education   (request update)
Florida A&M University class of 2014
Undergrad Major: Criminal Justice
Experience
I currently work with Intuit as CX Manager
I have years of experience working in the Financial Services industry.
Client Experience Manager | Intuit
From January 2021 to Current • 5 year(s)
 Lead service teams focusing on CRM and analytics to maintain operational excellence and customer experience scores exceeding 91%. Manage complex tax returns and facilitate training programs while collaborating with business partners to drive revenue growth.
Branch Manager & Business Banker | PNC Bank
From January 2019 to January 2021 • 2 year(s)
 Developed and maintained book of business of 100+ clients, cross-selling banking products and services. Led customer success teams maintaining CX score above 96% and collaborated on financial education workshops resulting in 40% increase in new client signups.
Client Sales Operations Manager | Taxology LLC
From January 2017 to January 2019 • 2 year(s)
 Recruited and managed customer success team leveraging CRM and analytics to sustain 96% customer satisfaction rating. Established foundational company structures and developed strategic sales plans that increased revenue exponentially year over year.
Relationship Manager | Bank Of America
From January 2014 to January 2017 • 3 year(s)
 Consistently surpassed sales targets by maintaining performance level at 110% or above, emphasizing client satisfaction. Enhanced sales process efficiency and strengthened branch operations by collaborating with business partners and leadership.
My Groups
Invite Me To A Group
Guestbook Comments
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

Radnor Township School District
Elementary Music Teacher in Wayne, PA

Radnor Township School District
Long Term Substutute French Teacher in Wayne, PA

Radnor Township School District
Long Term Spanish Teacher in Wayne, PA

Front Range Community College
Director, Campus Safety in Westminster, CO

Department of Environmental Protection
Director of Procurement and Accounting - (260002XU) in Lawrence, MA

Department of Environmental Protection
Laboratory Supervisor III - (2600032B) in Lawrence, MA

Fishtank Learning
Director of Digital Publishing in Remote, MA

Front Range Community College
Director, Campus Safety in Westminster, CO

Danville Community College
Automation & Robotics Instructor in Danville, VA

W.W. Norton & Company
Senior Publicist in New York, NY

Hawkes Learning
Baltimore, MD Based Field Sales Representative (Outside Sales) in Baltimore, MD

Front Range Community College
Specialist, Digital Accessibility in Westminster, CO

U.S. Customs and Border Protection
U.S. Customs and Border Protection Virtual Career Expo - 5/20 in Nationwide, US

Front Range Community College
Coordinator, Facilities in Lonngmont, CO

U.S. Customs and Border Protection
Attorney Virtual Career Expo - May 6 in Nationwide, US
Subscribe!
HBCU CONNECT
Follow Us!
Facebook Instagram Bluesky YouTube Flickr LinkedIn
Featured Members