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Q&A With Wilfred Lopez

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Wilfred Lopez
Self employed , None
Location: Garfield, NJ United States
Joined: Apr 5th, 2021
About   (request update)
Education   (request update)
- College Not Listed - class of 2012
Undergrad Major: Business Administration
- College Not Listed - class of 2021
Grad Major: Computer Systems Analysis
Experience
I currently work with None as Self employed
I have years of experience working in the Computers, Software industry.
QA Analyst / Digital Transformation | C21 Stores
From November 2018 to June 2020 • 2 year(s)
 Wrote test cases, performed daily site QA testing, analyzed bug fixes across environments, and supported development sprint planning. Validated customer issues and supported web accessibility, SEO, and email validation.
Support Center Specialist | C21 Stores
From February 2018 to November 2018 • 0 year(s)
 Monitored customer satisfaction, produced detailed reports, managed user accounts and drop ship orders. Onboarded new hires and assisted with live chat tickets and social media inquiries.
Customer Service Representative | C21 Stores
From September 2017 to February 2018 • 1 year(s)
 Provided customer service support.
Mission control specialist (Workforce Management) | Teleperformance
From June 2016 to August 2017 • 1 year(s)
 Managed workforce operations and scheduling.
Customer Service Representative | Teleperformance
From December 2014 to July 2016 • 2 year(s)
 Provided customer service support.
Call Center QA Analyst | BM Teleservices
From September 2013 to November 2014 • 1 year(s)
 Performed quality assurance testing and analysis for call center operations.
Sales Representative | BM Teleservices
From June 2013 to September 2013 • 0 year(s)
 Handled sales activities and customer outreach.
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