Featured Member: Jean Cain on HBCU CONNECT!

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Q&A With Jean Cain

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Jean Cain
Senior Operations Specialist, QA, Mission Lane
Location: Richmond, VA
Joined: Feb 6th, 2024

About (request update)

Education (request update)

Virginia State University class of 2025

Undergrad Major: Education Administration

Campus Organization:

Alpha Kappa Alpha

Virginia State University class of 0

Grad Major:

Experience

I currently work with Mission Lane as Senior Operations Specialist, QA
I have years of experience working in the industry.

Senior Operations Specialist, QA | Mission Lane
From September 2022 to Current • 4 year(s)
Monitor calls and emails for quality assurance, provide coaching to agents, and compile trends for predictive analysis.

Operational Specialist | Mission Lane
From December 2021 to September 2022 • 1 year(s)
Monitor and fulfill request forms for multiple workflows, identify trends, and communicate risks for policy improvements.

Account Coordinator | Mission Lane
From April 2021 to December 2021 • 0 year(s)
Manage charged off accounts with efficiency and mentor co-workers to increase metrics.

Medical Scribe | ScribeAmerica
From April 2020 to January 2021 • 1 year(s)
Transcribe patient appointments and manage multiple patients per hour while assisting physicians.

Supervisor | Sheetz
From November 2019 to June 2020 • 1 year(s)
Train and coach employees, delegate tasks, and ensure products are available for customers.

Manager Trainee | Enterprise
From May 2019 to October 2019 • 0 year(s)
Work with managers to plan organizational work and gain perspective across different departments.

Teaching Assistant | Virginia State University
From August 2018 to December 2018 • 0 year(s)
Help teachers prepare lessons and reinforce material with students in small groups.

Resident Assistant | Virginia State University
From January 2017 to May 2018 • 1 year(s)
Assisted students in residential housing and demonstrated leadership in higher education setting.

Teacher | Education Clinic
From July 2015 to August 2017 • 2 year(s)
Create lesson plans, track student progress, and prepare students for standardized tests.

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Guestbook Comments

	It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day Tagged by Ralph White on 02/06/2024

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