Featured Member: Briana Jones on HBCU CONNECT!

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Briana Jones
Teacher , School District
Location: Beaumont , TX United States
Joined: Oct 15th, 2024

About (request update)

Education (request update)

- College Not Listed - class of 2023

Undergrad Major: Communication

Experience

I currently work with School District as Teacher
I have years of experience working in the Teaching / K-12 Education industry.

Teacher Apprentice | Third-Future Schools
From July 2023 to June 2024 • 1 year(s)
Applied data analysis to track student progress and developed curriculum modules, resulting in 15% improvement in test scores. Managed classroom of 30 students and implemented targeted interventions for struggling students.

Senior Customer Service Advocate | United Health Care
From June 2022 to July 2023 • 1 year(s)
Reviewed eligibility, benefits, and claims while maintaining compliance with Medicare Marketing guidelines. Analyzed customer data to identify trends, leading to 15% increase in customer retention.

Retail Banker/Sales Representative | Wood Forest National Bank
From December 2021 to June 2022 • 1 year(s)
Utilized data-driven insights to refine sales strategies and performed financial system auditing. Enhanced customer satisfaction contributing to 20% increase in client retention.

Waitress / Greeter | Cheddars Restaurant
From January 2017 to December 2021 • 4 year(s)
Monitored sales data to enhance service efficiency and mentored new hires. Boosted customer satisfaction by 20% through effective communication and streamlined payment processes.

Customer Service / Sales | Hertz Rental Car
From May 2018 to September 2019 • 1 year(s)
Managed customer interactions and leveraged data analytics to refine sales approaches. Enhanced customer satisfaction leading to 20% increase in repeat business and 10% boost in upsell rates.

Bank Teller | Capitol One Bank
From April 2015 to December 2016 • 1 year(s)
Processed high-volume cash transactions with 100% accuracy and promoted diverse bank products. Increased customer retention by 15% through effective issue resolution and proactive service promotion.

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