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Q&A With Karen Derr

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Karen Derr
N/A, N/A

Location: Kennesaw, GA United States
Joined: Apr 22nd, 2026
About   (request update)
I am an experienced Account Analyst and Customer Service Professional with over 20 years of success in collections, client relations, and project management. Throughout my career, I’ve developed a strong foundation in relationship management, problem-solving, and data-informed decision-making. Working in collections requires more than financial analysis, it demands empathy, active listening, conflict resolution, and the ability to guide individua
Education   (request update)
Meredith College class of 2016
Undergrad Major: Education
Campus Organization:
Sigma Gamma Rho
Clark Atlanta University class of 2027
Grad Major: Education
Experience
I currently work with N/A as N/A
I have 10 years of experience working in the industry.
National Accounts Analyst | Ryder
From August 2018 to Current • 8 year(s)
Responsible for resolving deductions and disputes on billed invoices for trucking companies and providing customer communication regarding billing and payment issues.
Customer Care Advocate | Ryder
From March 2018 to August 2018 • 0 year(s)
Handled inbound and outbound calls and monitored daily reports of surveys with billing scores.
HR Coordinator | NPSG
From January 2018 to March 2018 • 0 year(s)
Updated employee information in various systems and created databases to improve inventory management and reporting accuracy.
Claims Analyst | MetLife
From October 2017 to January 2018 • 1 year(s)
Responsible for death processing, benefit determination and death claim outreach, and communicated with members regarding retirement, medical, and payroll benefits.
Benefits Analyst | ADP
From September 2016 to October 2017 • 1 year(s)
Assisted HR with benefit open enrollment calls and conducted virtual new hire meetings for annual enrollment for existing clients and employees.
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