Featured Member: Desteni Smith on HBCU CONNECT!

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Desteni Smith
Front Desk Agent Intern, The Ritz-Carlton Charlotte
Location: Charlotte , NC
Joined: Jul 12th, 2026

About (request update)

Education (request update)

Winston-Salem State University class of 2030

Undergrad Major: Biology

Experience

I currently work with The Ritz-Carlton Charlotte as Front Desk Agent Intern
I have years of experience working in the industry.

Front Desk Agent Intern | The Ritz-Carlton Charlotte
From August 2025 to January 2026 • 1 year(s)
Delivered high-level customer service in a luxury hospitality environment, handling guest check-ins/check-outs, reservations, and inquiries. Resolved guest concerns with professionalism using hotel management systems.

Rooms Intern | The Westin Charlotte
From December 2024 to March 2025 • 1 year(s)
Responded to guest requests for amenities and housekeeping services while maintaining cleanliness of lobby and public areas. Welcomed guests, provided hotel information, and handled complaints by escalating to management.

Cashier | Bojangles
From June 2024 to September 2024 • 0 year(s)
Operated cash register and delivered high-quality customer service in a fast-paced environment. Increased new menu item sales by up to 11% through upselling and customer engagement.

Administrative Assistant | Executive Salon Services
From May 2023 to February 2024 • 1 year(s)
Managed appointment scheduling, processed payment transactions, and maintained inventory records. Provided attentive customer service while ensuring client confidentiality.

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