Featured Member: Ange Akung on HBCU CONNECT!

Q&A With Ange Akung

Ange Akung
Customer Service Representative, Automated Health Systems
Location: Towson, MD
Joined: Jul 16th, 2026

About (request update)

Education (request update)

Morgan State University class of 2028

Undergrad Major: Social Work

Experience

I currently work with Automated Health Systems as Customer Service Representative
I have years of experience working in the Customer Service and Call Center industry.

Customer Service Representative | Automated Health Systems
From January 2026 to Current • 0 year(s)
Assists customers with SNAP, Medicaid, child support, and other state assistance program inquiries via high-volume inbound calls. Documents interactions, explains eligibility requirements, and resolves concerns while maintaining confidentiality and compliance.

Retail Associate | Burlington Stores
From June 2025 to February 2026 • 1 year(s)
Delivered customer service in a fast-paced retail environment, operating cash registers and processing transactions. Restocked merchandise, maintained sales floor displays, and collaborated with team members to meet daily operational goals.

President | African Student Association, Anne Arundel Community College
From January 2025 to January 2026 • 1 year(s)
Led the executive board, coordinated campus events promoting African culture, and managed event logistics. Collaborated with college faculty and student organizations to strengthen communication and teamwork.

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