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Q&A With Kelly Terrell

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Kelly Terrell
Global Learning, Delivery Transformation Leader, IBM
Location: Illinois, IL United States
Joined: Aug 11th, 2026

About (request update)

Life & Professional Aspirations:

I aspire to continue growing as a senior leader at the intersection of people, transformation, and organizational effectiveness, helping organizations navigate change while creating space where people can grow and thrive. I also aspire to become a published author, using my experiences and perspective on leadership, and the value of experience to contribute to broader conversations about how we lead and work. Personally, I�m committed to continued learning, mentorship, civic leadership, and creating opportunities that strengthen communities and help the next generation of leaders succeed.

Website:

https://www.linkedin.com/in/kelly-r-terrell/

Education (request update)

DePaul Univ class of 2017

Undergrad Major: Business Administration

Campus Organization:

Alpha Kappa Alpha

Howard University class of 2026

Grad Major: Business Administration

Experience

I currently work with IBM as Global Learning, Delivery Transformation Leader
I have 9 years of experience working in the industry.

Global Learning, Delivery Transformation Leader | IBM Consulting Americas
From October 2025 to Current • 1 year(s)
Leads organizational readiness, adoption, and behavior change strategies supporting 6,000+ consultants across the Americas. Develops integrated change enablement plans including communications, stakeholder engagement, learning, adoption, and reinforcement activities.

Global Learning Development Program Manager | IBM Consulting Americas
From February 2023 to October 2025 • 2 year(s)
Directed a learning and capability portfolio of 29 live virtual classes and 57 self-paced modules supporting enterprise transformation initiatives. Conducted stakeholder assessments, readiness assessments, and adoption analyses to inform workforce planning and transformation sequencing.

Solution Architect and Program/Strategy Change Lead | IBM Consulting Americas
From September 2019 to February 2023 • 4 year(s)
Led organizational design and change strategy across 8 major technology transformation portfolios, applying Prosci ADKAR methodology to develop change impact analyses, readiness assessments, and adoption plans. Developed enterprise adoption measurement frameworks to track readiness, behavior change, and sustainment.

Program Transformation Leader and Professional System Engineer | AT&T
From January 2013 to September 2019 • 6 year(s)
Led multi-million-dollar transformation programs across large technical and operational teams of up to 124 professionals. Built enterprise readiness frameworks and authored executive briefs, transformation roadmaps, and readiness narratives for senior leadership.

Professional Technical Architect and Organizational Effectiveness Lead | AT&T
From April 2001 to January 2013 • 12 year(s)
Led organizational development, capability building, and workforce transformation for a 125+ person business unit. Increased employee engagement by 83% and reduced voluntary turnover by 49% through targeted capability and culture interventions.

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