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Q&A With Shannon Lott

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Shannon Lott
Microsoft Engineer/.Net/IBM Engineer, Encode Inc.
Location: Trussville, AL United States
Joined: Nov 6th, 2000
About   (request update)
My Interview Question
What's happenin'?
Current Whereabouts:
Working for Compass Bank in Downtown Birmingham.
Education   (request update)
Alcorn State University class of 1998
Undergrad Major: Industrial Technology
Claim To Fame:
Being the hardest stepping "QUE" on the yard.
Most Memorable Moment:
Hanging out with the bruhz on the yard.
High School: Grenada High School in Grenada, MS class of 1993
 
Experience
I currently work with Encode Inc. as Microsoft Engineer/.Net/IBM Engineer
I have 12 years of experience working in the Customer Service and Call Center industry.
Microsoft Engineer/.Net/IBM Engineer | Encode Inc.
From March 2008 to Current • 18 year(s)
 Supporting Lockheed Martin on GCSS-AF project as Windows/IBM/Database Administrator, designing and implementing Active Directory and IBM environments for military use.
Desktop Support Supervisor | Ebsco Industries
From December 2007 to March 2008 • 1 year(s)
 Managing desktop support technicians and supporting high-level executives' computing environments with 24-hour infrastructure support.
SR. Network Administrator | Compass Bank
From May 2007 to December 2007 • 0 year(s)
 Providing senior-level technical support for escalated issues and supporting server architecture including clustering and highly available applications.
IT Helpdesk Assistant Manager | Hyundai Motor Manufacturing
From January 2003 to May 2007 • 4 year(s)
 Managing all aspects of HMMA Helpdesk including ticket completion, Level 3 technical problem determination, and ensuring compliance to SLAs.
IT Specialist | Mercedes Benz Customer Support Center
From January 1999 to December 2003 • 4 year(s)
 Providing desk-side support for Mercedes Benz IT infrastructure including desktop hardware/software installs and network support on multiple platforms.
IT Specialist | IBM Call Center Help Desk
From January 1998 to December 1999 • 1 year(s)
 Providing single point of contact for IT requests and workstation support, supporting four sites in Dallas and Atlanta areas.
My Groups
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Guestbook Comments
hello my friend my name is Amanda, in my search for friend, i came across your profile and after going through it, i then made up my mind to contact you as my friend, hope you don't mind,if you are interesting in knowing more about me, i want you to write back to me through my email address. amanda_n14144@yahoo.com so that i can give you my picture, for you to know whom i am, a single girl, i'm waiting to see your lovely reply soonest, GOD bless you,have a nice day. yours Amanda.
Tagged by hambrick Amanda on 05/15/2012  
I'm fine. I am pretty sure I don't "know" you, so I'm trying to figure out why I left you a message. I was probably about to make some comment about the "Reservation". lol How's everything going?
Tagged by Michelle S on 06/19/2008  
Hi... How are you?
Tagged by Michelle S on 05/21/2008  
Thanks for viewing my HBCU Connect page. Best wishes in your Compass Bank position. Call on me if I can ever be of assistance.
Tagged by Roy Collins on 10/03/2007  
How are you, Shannon?
Tagged by J.C. Richardson on 10/11/2003  
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