Featured Member: Antwannette Bond on HBCU CONNECT!

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Q&A With Antwannette Bond

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Antwannette Bond
Call Center Trainer Assistant, Convergys
Location: Charlotte, NC United States
Joined: Aug 14th, 2006

About (request update)

My goals,dreams and ideas makes me special.

My Interview Question

What makes you dream?

Current Whereabouts:

I am into writing poetry. Really like r&b and jazz, some neo-soul. I am into invinting ideas such as businesses, clothing lines and foundations.

Life & Professional Aspirations:

Professional aspirations to obtain my degree in Buisness Administration Marketing minor in Spanish. To land a job in the marketing world so I can express my ideas and reach the world. Life aspirations to become married with children and to happy. To actually enjoy where I am in general.

Website:

http://www.capturedmoments.myttn.com

Education (request update)

Johnson C. Smith University class of 2012

Undergrad Major: Business Administration

Most Memorable Moment:

Getting through my first deployment... to AFGHANISTAN

High School: J.H. Rose High School in Greenville, NC class of 2005

Activities & Accomplishments:

Skills USA, Library, Math, SGA, Rampant Spirit, Minority Affairs, Prom Committee, Girls Assembly, Show Choir, Advance Choir, Track and Field

Best Memories:

taking pictures all the time and always being invovled with various activities and enjoying act time with friends.

Experience

I currently work with Convergys as Call Center Trainer Assistant
I have 5 years of experience working in the Military industry.

Call Center Team Leader Assistant | Convergys
From June 2009 to August 2009 • 0 year(s)
Coordinated team files and personnel data, conducted weekly system reports on sales and commissions, researched monitored calls and administered coaching sessions.

Call Center Trainer Assistant | Convergys
From June 2009 to August 2009 • 0 year(s)
Assisted in training new agents on sales for Fortune 500 company, supervised execution of call handle times and managed classes of 12-16 personnel for 5 weeks.

Call Center Service Agent | Convergys
From September 2008 to August 2009 • 1 year(s)
Assisted customers in troubleshooting cable systems and home equipment, navigated multiple systems in timed manner and maintained sales quota over $1.15 per week.

Call Center Floor Support Manager | Convergys
From September 2008 to August 2009 • 1 year(s)
Assisted numerous agents with escalated calls and inquiries from various call centers via chat and phone.

Administrative Assistant | United States Army Recruiting Station
From March 2006 to August 2008 • 2 year(s)
Assisted Army recruiters with daily operations and processing recruits, conducted interviews, administered PT and ASVAB testing, and handled various office duties.

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