Featured Member: Danielle Mitchell on HBCU CONNECT!

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Danielle Mitchell
Shift Supervisor, Starbucks
Location: newport news, VA United States
Joined: Aug 24th, 2006

About (request update)

Education (request update)

Langston University class of 2000

Undergrad Major: Urban Studies

High School: Menchville High School in , class of 1996

Experience

I currently work with Starbucks as Shift Supervisor
I have years of experience working in the industry.

Shift Supervisor | Starbucks
From October 2006 to Current • 20 year(s)
Supervised co-workers, executed opening/closing procedures, followed cash handling policies, and communicated employee performance to management.

CSR/Tier 1 | BCBS
From July 2005 to December 2005 • 0 year(s)
Responded to and resolved Medicare beneficiaries' inquiries regarding preventive services and prescription drug plans.

Customer Support Specialist | Coleman and Associates
From September 2004 to March 2005 • 1 year(s)
Provided DSL billing information to customers, recorded billing data, and adjusted customer accounts.

Sr. Customer Service Representative | Spiegel Group
From February 2004 to July 2004 • 0 year(s)
Resolved customer inquiries, complaints and requests via telephone, mail or website, handled escalated calls and performed sales support functions.

Toll Billing Representative | The Faneuil Group
From February 2003 to December 2003 • 0 year(s)
Assisted small business customers with billing and specific custom phone package inquiries.

S.C.O.T Transportation Ctr./CSR | Adecco Employment Agency
From February 2003 to December 2003 • 0 year(s)
Assisted parents/students with public school transportation inquiries and operated multiple phone lines.

State Farm Catastrophe Ctr./Customer Support | Adecco Employment Agency
From February 2003 to December 2003 • 0 year(s)
Communicated with customers via telephone and email, answered inquiries, handled complaints, and assisted claim representatives.

Appointment Benefit Service Representative | Humana Military Healthcare Services
From September 2001 to September 2002 • 1 year(s)
Assisted active and retired military beneficiaries with setting medical appointments and communicated with medical treatment facilities.

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Guestbook Comments

	Hello Sis, leaving cordial msg., wishing U a great school year & the realization of All Your Hopes, Dreams & Goals. Blessings, sincerest Rattla Alum p.s Honor 2 b 1st GBook sign Tagged by WILLIAM W. HEMMANS III on 08/25/2006

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