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Q&A With Daphne Lloyd

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Daphne Lloyd
Legal Administrative Specialist, Social Security Administration
Location: Chicago, IL United States
Joined: Jul 26th, 2007

About (request update)

My Interview Question

Where did we meet?

Current Whereabouts:

Chicago

Education (request update)

Howard University class of 1993

Undergrad Major: Marketing

Campus Organization:

Alpha Kappa Alpha

Keller Graduate School of Management class of

Grad Major:

Experience

I currently work with Social Security Administration as Legal Administrative Specialist
I have 18 years of experience working in the Advertising/Marketing/Public Relations industry.

Legal Administrative Specialist | Social Security Administration
From January 2010 to Current • 16 year(s)
Makes final determinations on postadjudicative actions, entitlement, and benefit payments. Handles correspondence, overpayments, underpayments, and attorney fee determinations.

Marketing Professional | University of Illinois Extension
From January 2007 to January 2009 • 2 year(s)
Developed business requirements and executed marketing campaigns for various Extension programs. Managed multi-channel marketing initiatives and vendor relationships.

Independent Consultant | Warmspirit, Inc.
From January 2003 to January 2009 • 6 year(s)
Owned and operated independent consulting business, soliciting customers and managing team of consultants. Maintained financial reporting and customer databases.

AR Billing Specialist | SSA Global
From January 2004 to January 2006 • 2 year(s)
Compiled renewal maintenance invoices and handled customer invoice disputes. Served on Employee Advisory Council as Finance Department liaison.

Sales Administrator | SSA Global
From January 2004 to January 2006 • 2 year(s)
Maintained sales and forecasting reports with quarterly revenue up to $7 million. Coordinated web cast meetings and provided administrative support to Sales Vice Presidents.

Global Support Consultant | MCI Telecommunications
From December 2000 to October 2003 • 3 year(s)
Met with Global customers to resolve contractual billing errors and concerns. Approved credit applications for billing errors ranging from $1000-$5000.

Billing Research Analyst | MCI Telecommunications
From September 1997 to December 2000 • 3 year(s)
Analyzed and resolved complex billing issues for corporate customers. Led project for Hyperstream Frame Relay training manual development.

Client Support Specialist | MCI Telecommunications
From April 1996 to August 1997 • 1 year(s)
Researched billing concerns for customers with monthly invoices exceeding $50,000. Arranged monthly meetings with corporate customers to resolve billing issues.

Project Coordinator | MCI Telecommunications
From May 1995 to April 1996 • 1 year(s)
Managed product orders from MCI branches in Indiana and Michigan. Implemented and maintained corporate level products within 24-48 hour timeframe.

Customer Service Professional | MCI Telecommunications
From April 1994 to May 1995 • 1 year(s)
Maintained and serviced Small Business and Corporate accounts. Handled installation of account services and resolution of billing concerns.

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