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Q&A With Cicely Owens

(interview me)
Cicely Owens
Associate Personal Banker , Wells Fargo
Location: North Chesterfield , VA United States
Joined: Dec 10th, 2003
About   (request update)
My Interview Question
Tell me something interesting that everyone should know about you?
Current Whereabouts:
The same house in Chesapeake, VA until I get a job and save some money.
Education   (request update)
Norfolk State University class of 2005
Undergrad Major: Mathematics
Claim To Fame:
DNIMAS Scholar; All of my internship experiences - NSU, NIH, Morehouse College, NCHS, and NC State Univeristy
Most Memorable Moment:
PreCollege 2000 at the REAL HU - Hampton! Shouts out to Sani, Nina, Jaz, Nicole, Dorian, Paula, Chantel and e'rybody else. The Great Flood of PW '03 at NSU - BW became the new home! Shouts out to Uncle Bob and all my NSU fam!
Experience
I currently work with Wells Fargo as Associate Personal Banker
I have 2 years of experience working in the Banking industry.
Banker Coach | Wells Fargo
From October 2019 to Current • 7 year(s)
 Completed inbound telephone interactions with customers, coached new hires, partnered with L&D facilitators, and led graduation ceremonies.
Senior Fraud and Claims Operations Associate | Wells Fargo
From October 2019 to Current • 7 year(s)
 Researched and examined complex transactions to prevent fraud activities and merchant disputes, provided financial evidence detecting patterns and trends.
Associate Personal Banker | Wells Fargo
From October 2019 to Current • 7 year(s)
 Currently serving as Associate Personal Banker after progressing through multiple roles including Customer Success Representative, Banker Coach, and Senior Fraud and Claims Operations Associate.
Customer Service Associate | Walgreens
From December 2017 to June 2020 • 3 year(s)
 Completed sales transactions in-store and online, promoted store membership, stocked shelves and maintained store cleanliness.
Economic Literacy and Life Skills Teacher | Central Jersey College Preparatory Charter School
From November 2015 to June 2017 • 2 year(s)
 Managed daily classroom operations, provided academic and behavioral support for students with IEPs, and completed administrative tasks.
Team Lead | HelloFresh
From January 2015 to November 2015 • 0 year(s)
 Monitored call volume and agent productivity for 14 agents, conducted quality control and coaching, handled escalations and special projects.
Customer Care Senior Specialist | Xerox LLC
From September 2011 to October 2014 • 3 year(s)
 Answered telephone calls regarding defined benefits and health insurance for Fortune 500 company employees, trained 200+ representatives.
Customer Care Senior Specialist | Xerox LLC
From August 2006 to March 2009 • 3 year(s)
 Handled telephone calls and case work for employee benefits inquiries, assigned work to associates and handled escalated calls.
My Groups
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Guestbook Comments
I see. I didn't know you were a member on here! Things are good....I'm tired, but I think I'll make it, somehow....
Tagged by Jimmie Lee Gibson Jr. on 01/28/2006  
Hi Sis, I hope all is well for You and I wish You the best in All Your Hopes, Dreams, Goals, and Endeavors. "God" Bless, Sincerely Rattla Alum
Tagged by WILLIAM W. HEMMANS III on 01/28/2006  
3 Virginians & 1 New Yorker, all NSU/HBCU students, all musicologists. Thanks for showing a sincere sense of support. I, as well as J-Rod, Tone, & Bran, encourage you to spread the word and to "experience life on the level of 14." Jynx
Tagged by LOT14 newERAnewSOUNDnewSCHOOL on 11/11/2005  
Hey you do too!
Tagged by Cicely Owens on 11/28/2004  
Hey you have a nice name.
Tagged by Cicely Bullock on 11/25/2004  
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