Featured Member: Katherine Ledbetter on HBCU CONNECT!

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Q&A With Katherine Ledbetter

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Katherine Ledbetter
Online writer, Examiner.com
Location: los angeles, CA United States
Joined: Mar 26th, 2009

About (request update)

My Interview Question

Alpha Kappa Alpha

Education (request update)

Cal St Univ, San Bernadino class of 2004

Undergrad Major: Business Administration

Campus Organization:

Alpha Kappa Alpha

Experience

I currently work with Examiner.com as Online writer
I have 10 years of experience working in the Telecommunications industry.

Online writer | Examiner.com
From July 2010 to Current • 16 year(s)
Online content writer for local network targeting secondary education and job search topics in Los Angeles region. Receives competitive pay based on publishing frequency and web metrics.

Customer Service Resolutions | XVI
From October 2010 to March 2011 • 1 year(s)
Provided troubleshooting support for DirecTV services and handled escalated customer retention calls. Consistently exceeded goals in fast-paced incentive-based environment.

Technical Services Representative | Time Warner Cable
From May 2007 to May 2010 • 3 year(s)
Handled high volume incoming calls for telephone, cable and internet services including billing, repairs and complaints. Trained new representatives and solicited new customers.

Online Instructor | Worldspeaking.com
From July 2005 to March 2009 • 4 year(s)
Taught English as Second Language via phone and internet to business professionals. Prepared lesson plans and conducted 50 lessons per week using audio-visual integrated software.

Fundraiser | California State University San Bernardino Annual Fund
From October 2004 to June 2005 • 1 year(s)
Made outbound telephone calls to faculty, staff, alumni and parents requesting donations for university departments. Focused on creating dependable source of non-legislative support revenue.

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