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Q&A With Dexter Webster

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Dexter Webster
Consultant, Self Employeed
Location: Dale City, VA United States
Joined: Aug 30th, 2009

About (request update)

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Education (request update)

Howard University class of 2007

Undergrad Major: Management

Howard University class of

Grad Major:

Experience

I currently work with Self Employeed as Consultant
I have 14 years of experience working in the Consulting Services industry.

Principal Consultant | dTc Advisory Services
From January 2015 to Current • 11 year(s)
Strategic consultant helping small businesses and non-profits focusing on business development, operations, marketing, social media, technology & customer service.

Head of National Ad Operations & Client Services | YP (formerly AT&T Ad Solutions)
From July 2010 to December 2014 • 4 year(s)
Led ~50 client services and operations professionals, serviced ~$100M in online advertising revenue annually for ~10.5K accounts, and managed $2.5M annual budget.

Sr. Mgr Ad Operations & Customer Services | AT&T Ad Solutions
From July 2009 to July 2010 • 1 year(s)
Streamlined operations and improved customer service, leading ~100 employees directly and ~250 indirectly, servicing $400M+ in online advertising revenue.

Manger of Operations | AT&T Mobility Managed Service Organization
From January 2009 to July 2009 • 0 year(s)
Collaborated with leadership to establish Tier II Support Team supporting 100M+ mobile customers and outlined support guides and training programs.

Area Manager | AT&T Mobility Product Management Center
From March 2008 to January 2009 • 1 year(s)
Senior leader in 300+ person contact center handling 4000+ daily calls for 100M+ mobile customers, maintaining 90%+ quality score.

Sr. Product Manager | AT&T Connected Communities
From June 2007 to March 2008 • 1 year(s)
Generated three year multi-million P&L forecast to support Connected Communities business model and collaborated with teams to reduce churn.

Manager of Technology | Howard University School of Business
From July 2002 to August 2005 • 3 year(s)
Managed 15-person technology department supporting 1500 stakeholders and accelerated $5M in upgrades to computer labs and wireless network implementation.

Various Telecommunication and Consulting roles | Various companies
From June 1996 to July 2002 • 6 year(s)
Co-owner of technology business, business/systems analyst, telecom engineer, technology consultant, and software engineer across multiple companies.

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