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Q&A With Michael Roland

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Michael Roland
Help Desk Engineer, RKON
Location: Chicago, IL United States
Joined: Jan 24th, 2005
About   (request update)
My Interview Question
What do you like in a friend?
Education   (request update)
Chicago State University class of 2008
Undergrad Major: Computer and Information Science
Experience
I currently work with RKON as Help Desk Engineer
I have 2 years of experience working in the Engineering industry.
Help Desk Engineer | RKON
From February 2021 to Current • 5 year(s)
 Provides Level 1 and 2 support for hardware, software, mobile devices and network connectivity while maintaining world class customer service and meeting service level expectations.
IT Support Specialist II | Columbia Pipe & Supply
From May 2015 to November 2020 • 5 year(s)
 Handled end-user computer hardware and software support for 350+ users across 5 states, managed Azure environment, and provided desktop support for various Windows OS and Microsoft Office products.
IT Technical/Help Desk Assistant | Photogenic
From February 2015 to May 2015 • 0 year(s)
 Diagnosed problems remotely and in person, repaired laptops and desktop PCs, managed user accounts via Office365, and handled IT equipment deployment.
Desktop Support Assistant | Marillac Social Center/St. Vincent De Paul School
From July 2014 to January 2015 • 1 year(s)
 Monitored ServiceNow ticketing system, deployed desktops and laptops in classrooms, maintained IT assets inventory, and provided onboarding support for new users.
IT Help Desk Support | Northwestern Memorial Hospital
From March 2014 to July 2014 • 0 year(s)
 Created tickets in Remedy application, provided first level support, performed password resets and account creations using Active Directory.
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Guestbook Comments
do u like it at csu
Tagged by Davina on 03/09/2005  
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