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Q&A With Timothy Provost

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Timothy Provost
Supervisor, Sprint
Location: Desoto, TX United States
Joined: Aug 18th, 2010
About   (request update)
My Interview Question
Are you a Christian?
Education   (request update)
Jarvis Christian College class of 1986
Undergrad Major: English
Campus Organization:
Alpha Phi Alpha
Claim To Fame:
Father of three wonderful Children!
Most Memorable Moment:
Graduating in front of my parents, and new Bride.
High School: Cass Tech in Detroit, MI class of 1981
 
Activities & Accomplishments:
I ran track
Best Memories:
Too many to name!
Experience
I currently work with Sprint as Supervisor
I have 20 years of experience working in the Customer Service and Call Center industry.
Supervisor Customer Service | Sprint Nextel
From April 2006 to Current • 20 year(s)
 Supervise up to 13 non-exempt personnel in Advanced Technical Support Department handling Palm, PDA devices, and Data Connection Cards. Handle customer escalations, quality review, and business process improvement.
Executive Services Analyst | Sprint Nextel
From August 1997 to April 2006 • 9 year(s)
 Resolve escalated customer inquiries on behalf of executives and handle complaints from regulatory agencies and attorneys. Identify root causes and provide business process improvement referrals.
Property Evidence Technician | Desoto Police Department
From April 1990 to March 1995 • 5 year(s)
 Assisted in design, development, and implementation of a data-based program for storage strategies of seized property and evidence.
Detention Services Officer | Dallas County Sheriff Department
From August 1989 to April 1990 • 1 year(s)
 Responsible for inmate housing and preparing detailed incident reports.
Customer Service Representative | U.S. Sprint Communications
From April 1989 to August 1989 • 0 year(s)
 Researched and resolved customer inquiries utilizing systems troubleshooting skills. Facilitated installations and created new orders.
Taxpayer Service Representative | Internal Revenue Service
From September 1988 to April 1989 • 1 year(s)
 Assisted in preparation of individual tax returns and responded to inquiries regarding bills and notices.
Assistant Store Manager | Payless Shoe Source
From June 1986 to September 1988 • 2 year(s)
 Responsible for all store operations including merchandising, inventory, sales, staffing, and payroll.
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