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Dwayne Montgomery
Software Business Analyst, International Business Machine
Location: Springs, GA
Joined: Sep 29th, 2010

About (request update)

Education (request update)

Benedict College class of 1999

Undergrad Major:

Experience

I currently work with International Business Machine as Software Business Analyst
I have years of experience working in the industry.

Software Business Analyst | International Business Machine
From January 2006 to December 2010 • 4 year(s)
Ran Software Enhanced Entitlement Program generating over $10M yearly revenue, supervised 25 employees, and led six sigma projects for process improvement.

Software Entitlement Teleservice Representative | International Business Machine
From January 2003 to December 2005 • 2 year(s)
Researched complex contract issues for multiple software platforms and conducted process audits to ensure agent compliance with documented procedures.

AIX Teleservices Team Lead | International Business Machine
From January 2002 to December 2003 • 1 year(s)
Monitored team service levels and supervised 30 employees while ensuring monthly and daily service level objectives of 80% were met.

AIX Software Teleservices Representative | International Business Machine
From January 1999 to December 2001 • 2 year(s)
Answered phones and created over 100 customer technical requests daily, providing software solutions for AIX on RISC/6000 machines.

Market Analyzer-Lead Sampler | Coca Cola Bottling
From January 1998 to December 1999 • 1 year(s)
Conducted taste samplings at various events and gathered demographic information, increasing new software drink sales by 12% over 6 months.

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