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Q&A With keairra hayes

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keairra hayes
Discharge Planner , Capital Health
Location: Trenton, NJ United States
Joined: Mar 8th, 2011
About   (request update)
Customer-focused professional with eight+ years of experience in healthcare, government, and nonprofit organizations, providing exceptional customer service, case management, and administrative support. Skilled in building strong relationships, resolving complex issues, maintaining accurate documentation, and managing high-volume workloads in fast-paced environments. Experienced with electronic health records (EPIC, Meditech, CareWare), Microsoft Office, data entry, insurance verification, and cross-functional collaboration. Known for professionalism, adaptability, and a compassionate, solutions-focused approach to helping clients while delivering high-quality service and maintaining confidentiality.
Current Whereabouts:
Painting, Meeting new folks, creating financial wealth, going to the beach and Trying new things.
Life & Professional Aspirations:
Working on that.
Education   (request update)
Lane College class of 2016
Undergrad Major: Sociology
Campus Organization:
Zeta Phi Beta
Claim To Fame:
Heart Breaker
Most Memorable Moment:
Graduating with Honors
High School: Trenton Central High School-West in , NJ class of 2011
 
Experience
I currently work with Capital Health as Discharge Planner
I have 10 years of experience working in the Community, Social Services, and Nonprofit industry.
Case Management Discharge Planner | Capital Health Regional Medical Center
From January 2024 to January 2025 • 1 year(s)
 Managed end-to-end transition logistics and care coordination for high volumes of patients navigating acute healthcare networks. Audited and maintained digital patient records within EPIC and Meditech platforms under strict HIPAA compliance guidelines.
Income Maintenance Caseworker | Commonwealth of Pennsylvania
From January 2023 to January 2024 • 1 year(s)
 Evaluated complex financial profiles and legal verification files to determine program eligibility while applying state and federal policy regulations. Conducted routine quality assurance and case record reviews to identify errors and mitigate compliance risks.
Social Worker | Centennial Rehab & Health
From January 2022 to January 2023 • 1 year(s)
 Facilitated long-term care plans and compiled psychosocial assessments for clients in short-term and long-term rehabilitation units. Mediated communications between medical staff, family networks, and legal representatives to resolve operational conflicts.
Case Manager | PHMC – Turning Points for Children
From January 2022 to December 2022 • 0 year(s)
 Oversaw regulatory compliance, resource coordination, and quality-of-care tracking for a portfolio of family accounts. Collaborated with court officials and community stakeholders to deliver structured progress presentations.
Medical Case Manager | Action Wellness
From January 2021 to January 2022 • 1 year(s)
 Coordinated multi-tiered healthcare pipelines and service delivery networks for clients with integrated medical needs. Conducted field audits and tracked client wellness metrics to report outcomes to funding partners and stakeholders.
Mental Health Counselor / Therapeutic Consultant | CFG Health Network / Family Guidance Center
From January 2016 to January 2021 • 5 year(s)
 Supervised team-based behavioral initiatives and structured therapeutic environments while enforcing healthcare safety compliance. Authored detailed behavioral documentation and utilized de-escalation techniques to resolve conflicts in high-pressure settings.
Social Service Worker | City of Philadelphia
From January 2016 to January 2021 • 5 year(s)
 Managed community-facing resource allocation programs ensuring fair distribution of social services across diverse demographics. Partnered with municipal agencies to resolve escalated client inquiries and analyzed socioeconomic trends to optimize resource utilization.
Residential Assistant | Lane College
From January 2014 to January 2016 • 2 year(s)
 Supervised residential community operations, enforcing institutional policies and mediating peer disputes using crisis de-escalation techniques. Designed educational programming and served as a first-line emergency responder during critical incidents.
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