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Q&A With JP Whitley

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JP Whitley
IT Administrator, Jowat Corporation
Location: Greensoro, NC
Joined: Aug 11th, 2011
About   (request update)
Experience
I currently work with Jowat Corporation as IT Administrator
I have years of experience working in the industry.
IT Administrator | Jowat Corporation
From February 2010 to May 2011 • 1 year(s)
 Managed IT systems and infrastructure for the corporation.
Benefits Administrator | Aon Consultant
From September 2008 to December 2010 • 2 year(s)
 Administered employee benefits programs and consulted on benefits strategies.
Human Resources Supervisor | United States Postal Service Headquarters
From June 2006 to March 2008 • 2 year(s)
 Supervised HR operations including employee migration projects, retirement processes, and health benefit audits for USPS employees.
Supervisor/Call Center Manager | Interactive Response Technology
From October 2005 to April 2006 • 1 year(s)
 Managed call center operations and supervised customer service teams.
Customer Contact Center Manager | State Department of Business and Professional Regulations
From September 2001 to June 2005 • 4 year(s)
 Managed 100-seat call center with 100K monthly calls and 200K emails, directing activities of 70 staff members.
Customer Contact Center Lead Specialist | State Department of Business and Professional Regulations
From January 1996 to September 2001 • 5 year(s)
 Led customer service operations and specialized in contact center processes and quality assurance.
Medical Quality Assurance Team Lead | Department of Health Quality Assurance
From December 1994 to December 1995 • 1 year(s)
 Led quality assurance team for medical services and ensured compliance with health standards.
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