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Q&A With Jennifer-Lynn Phipps

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Jennifer-Lynn Phipps
Quality Assurance Specialist, JCSU IT Department
Location: Patchogue, NY
Joined: Aug 24th, 2012
About   (request update)
Education   (request update)
Johnson C. Smith University class of 2016
Undergrad Major: Computer and Information Science
High School: Bellport Senior High School in Brookhaven, NY class of 2010
 
Experience
I currently work with JCSU IT Department as Quality Assurance Specialist
I have 5 years of experience working in the Customer Service and Call Center industry.
Quality Assurance Technical Support Specialist | Educational Technology Engagement College Support, JCSU
From August 2014 to Current • 12 year(s)
 Lead cross-departmental effort to identify and resolve quality concerns, perform document control functions and provide technical guidance for users.
Student Researcher | Georgia Institute of Technology
From May 2014 to August 2014 • 0 year(s)
 Developed new design for LEGO mindstorms education EV3 kit for future ICE summer camps and completed ten weeks of engagement with students.
Technical Support Specialist | Student Technology Analytical Research Support Team, JCSU
From January 2014 to August 2014 • 0 year(s)
 Provided technical assistance to students and faculty on computer systems and troubleshot various desktop support issues.
Cashier | Target Northlake Commons
From May 2013 to October 2013 • 0 year(s)
 Responsible for creating a friendly face to represent the company and processing customer transactions.
Customer Care Representative | Raymour and Flanigan
From September 2011 to January 2013 • 2 year(s)
 Provided genuine, friendly, and professional service and scheduled customer deliveries with efficiency.
Administrative Assistant | AAA New York
From May 2011 to August 2012 • 1 year(s)
 Assisted members with planning automobile trips and processed travel arrangements including car rentals and hotel reservations.
Merchandise Associate | Marshalls
From August 2010 to October 2011 • 1 year(s)
 Greeted and interacted with customers, maintained housekeeping and ongoing floor recovery.
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