Featured Member: Faye Cotton on HBCU CONNECT!

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Q&A With Faye Cotton

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Faye Cotton
Salesforce.com Business Systems Analyst, SunTrust
Location: Mableton , GA United States
Joined: Dec 27th, 2012

About (request update)

Education (request update)

Spelman College class of 2002

Undergrad Major: Computer and Information Science

Experience

I currently work with SunTrust as Salesforce.com Business Systems Analyst
I have years of experience working in the Banking industry.

Salesforce.com Business Systems Analyst Advisor | SunTrust
From January 2016 to Current • 10 year(s)
Directed requirements development for Salesforce.com implementations, managed scrum project teams, and elicited requirements through various analysis techniques.

Business Analyst Lead/Scrum Master | Verizon
From January 2013 to December 2015 • 2 year(s)
Acted as Business Architect for program/project identifying change impacts and managed scrum project teams with daily updates and sprint planning.

Sr. Business Analyst/Product owner | Delta Airlines
From January 2011 to December 2013 • 2 year(s)
Led initiatives and provided consultation to internal/external customers, becoming expert in customer areas with technical understanding of business systems.

Project Manager and Lead BA | JACADA Inc.
From January 2008 to December 2011 • 3 year(s)
Coordinated deployment of unified agent desktop for DirecTV contact centers and managed teams of 16-20 resources delivering project deliverables.

Lead Business Analyst | JACADA Inc.
From January 2008 to December 2009 • 1 year(s)
Administered test delivery objectives for Central Hudson Gas and Electric Company and delivered Single View Account/Customer Information improvements.

Senior Business Analyst | Capgemini
From January 2008 to December 2008 • 0 year(s)
Created training schedules for Grace Hill, oversaw process reengineering, and developed curriculum for 16-person pharmacy team training.

Conversion Lead, PMO | Capgemini
From January 2006 to December 2007 • 1 year(s)
Managed contact lists and implementation for Sprint, transitioning 2,000,000 active customers from legacy billing system to Amdocs Billing Suite.

Lead Business and Quality Analyst | Capgemini
From January 2005 to December 2006 • 1 year(s)
Streamlined organizational movement of code and database structures for Hewlett Packard and introduced new web-based business solutions.

Integration Analyst | Accenture
From January 2005 to December 2005 • 0 year(s)
Ensured timely delivery of test design and planning deliverables for Blockbuster, providing functional direction and training for testing releases.

Business Process/Conversion Analyst | Accenture
From January 2005 to December 2005 • 0 year(s)
Designed data cleanup approaches for EMC Inc and integrated acquisition data into Oracle 11i/11.03-based ERP system.

Functional/Test Analyst | Accenture
From January 2004 to December 2005 • 1 year(s)
Spearheaded initiative to implement work plan improvements for Charter Communications and oversaw troubleshooting for application automation.

Senior Project Coordinator | Accenture
From January 2002 to December 2004 • 2 year(s)
Created Work Breakdown Structure for Bellsouth/AT&T major enhancement projects and worked with business managers on proficiency-training plans.

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