Featured Member: Misha Penn on HBCU CONNECT!

Q&A With Misha Penn

Misha Penn
N/A, N/A
Location: Grove, CA United States
Joined: May 19th, 2013

About (request update)

Education (request update)

Alabama A&M University class of 2011

Undergrad Major: Logistics Management

Experience

I currently work with N/A as N/A
I have years of experience working in the Logistics industry.

Customer Care Professional | American Express
From February 2011 to December 2012 • 1 year(s)
Provided world-class customer service to card members, handled high volume calls for applications and account inquiries, and recommended additional products and services.

Customer Retention Group | DirecTV, Inc.
From May 2006 to December 2008 • 2 year(s)
Improved customer retention through proactive sales and service, handled calls from at-risk customers, and managed classroom training for new hires.

Access Card Distribution Team | DirecTV, Inc.
From November 2005 to May 2006 • 1 year(s)
Performed advanced troubleshooting for card-related errors and verified customer identities to prevent fraud.

Customer Service Representative | DirecTV, Inc.
From November 2004 to November 2005 • 1 year(s)
Navigated multiple computer applications while communicating with customers about billing and resolved routine problems in fast-paced call center environment.

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