Featured Member: Rory Holmes on HBCU CONNECT!

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Rory Holmes
Computer Administrator, Digital Management LLC Inc
Location: Grand Prairie, TX United States
Joined: Apr 9th, 2014

About (request update)

Education (request update)

UT at Arlington class of 1982

Undergrad Major: Communication

Campus Organization:

Kappa Alpha Psi

Experience

I currently work with Digital Management LLC Inc as Computer Administrator
I have 13 years of experience working in the Sales industry.

Computer Administrator | Digital Management LLC Inc
From November 2024 to Current • 2 year(s)
Hold Public Trust Clearance for managing and processing classified government documentation. Reduced average ticket resolution time by streamlining prioritization and issue-tracking workflows. Diagnosed and resolved tier-2/3 client issues efficiently to minimize system downtime. Implemented a structured process for handling IT support tickets, improving customer response rate and satisfaction metrics.

Insurance Claims Specialist | Navy Federal Credit Union
From March 2013 to Current • 13 year(s)
Assists members with property damage claims by reviewing mortgage insurance claims and providing guidance. Processes claims, authorizes repair fund releases, and applies funds to mortgages.

Project Manager - Kappa League | Kappa Alpha Psi Fraternity, Inc
From January 2009 to Current • 17 year(s)
Locates and supports business deals by contacting potential partners and exploring opportunities. Develops negotiating strategies and identifies trendsetting ideas through market research.

IT Support Specialist | Ovation Workforce Services Inc
From January 2021 to May 2024 • 3 year(s)
Delivered tier-1 and tier-2 desktop and remote support for over 500 end-users in hybrid environments. Managed and supported Windows 10, Microsoft Office 365, and Teams across local and cloud platforms. Administered Active Directory and Azure accounts, ensuring accurate user permissions and security policies. Assisted in data center operations including server replacements, fiber optic management, tape rotations, and equipment relocations.

Catastrophic Representative | Raphael & Associates, Inc
From January 2012 to December 2013 • 1 year(s)
Resolved highly complex property claims by investigating, evaluating, and negotiating 70+ property damage claims. Managed catastrophic situations including hurricanes, tornadoes and hailstorms.

Property and Casualty Investigator | Maryland Insurance Administration
From January 2011 to December 2011 • 0 year(s)
Investigated and analyzed personal, casualty and property cases to determine insurance company liability. Negotiated settlements with claimants and agents after correcting errors and omissions.

Field Inventory Specialist | Enservio Inc
From January 2010 to December 2011 • 1 year(s)
Conducted and managed up to 60 onsite insurance property claim inventory assignments monthly with individual claims valued up to $85,000. Promoted and maintained positive relationships with adjusters.

Senior Property Claims Specialist | Safeco Insurance
From January 2008 to December 2010 • 2 year(s)
Handled up to 50 first-party property claims monthly including field inspections and damage assessments. Investigated and evaluated facts to determine coverage, damages and liability.

Field Property Claims Specialist | Nationwide Insurance
From January 2004 to December 2008 • 4 year(s)
Provided analytical skills to resolve conflicts in coverage applications and policy exclusions. Managed average caseload of 50-70 claims with individual claims valued to $90,000.

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