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Q&A With Erika Zetrenne

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Erika Zetrenne
HBSS System Administrator , CommandPost Technologies
Location: Beach, VA United States
Joined: Aug 11th, 2015
About   (request update)
Experience
I currently work with CommandPost Technologies as HBSS System Administrator
I have years of experience working in the Information Technology industry.
System Administrator SME I | Command Post Technologies
From January 2014 to Current • 12 year(s)
 Resolve ePO server issues, manage HBSS systems, troubleshoot security components, and develop automated reporting dashboards for McAfee ePolicy Orchestrator systems.
Reserve Pay Department Supervisor | Little Creek Base
From January 2011 to Current • 15 year(s)
 Managed over 5 personnel in pay department, served as liaison between Navy Reserve service members and Commanding Officer, and administered Command SharePoint system.
NMCI Field Service Technician | Prism, Inc
From January 2013 to December 2014 • 1 year(s)
 Provided Tier 1 technical support for Navy/Marine Corps Intranet environment with 800,000+ users, handling 40-50 help desk calls daily and supporting network configuration.
Technical Support Representative | Liberty Tax Service
From January 2010 to December 2011 • 1 year(s)
 Provided remote technical support via chat, phone and remote desktop, handling 10-15 help desk calls daily and troubleshooting software/hardware issues.
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