Featured Member: Joseph Gaines on HBCU CONNECT!

Q&A With Joseph Gaines

Joseph Gaines
Technical Support Associate , UPS
Location: Peachtree Corners, GA United States
Joined: Feb 11th, 2016

About (request update)

Current Whereabouts:

Advancing my career

Education (request update)

Benedict College class of 2009

Undergrad Major: Computer and Information Science

Experience

I currently work with UPS as Technical Support Associate
I have 4 years of experience working in the Logistics industry.

Technology Support Associate | United Parcel Services Supply Chain and Solutions
From January 2013 to Current • 13 year(s)
Performs installation and integration, completes service requests, and supports service delivery.

Customer Relation Specialist | SCANA Call Center
From January 2012 to August 2012 • 0 year(s)
Handled 50-60 inbound calls daily, built customer rapport, signed up new customers, and provided IT assistance.

Production General Operator | Savannah River Site
From July 2010 to December 2011 • 1 year(s)
Completed operations training, performed decontamination operations, and assisted manager with IT issues.

Technical Lab IT Assistant | Internship
From January 2009 to December 2009 • 0 year(s)
Documented and repaired IT problems, assisted students with Windows 7.0 issues and computer resets.

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