Featured Member: Sherri Hopgood on HBCU CONNECT!

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Sherri Hopgood
Location: Ft.Worth, TX United States
Joined: Feb 24th, 2016

About (request update)

Education (request update)

Langston University class of 2013

Undergrad Major: Biology

Experience

I currently work with Unemployed as
I have years of experience working in the Customer Service and Call Center industry.

Customer Support Specialist | Williams-Sonoma Inc.
From August 2014 to December 2014 • 0 year(s)
Provided exceptional customer service, answered questions, achieved company goals, and processed payments while handling customer disputes regarding billing, shipment, and damaged goods.

Customer Service Rep. 1 | Time Warner Cable
From June 2013 to September 2013 • 0 year(s)
Explained products/services to potential customers over inbound calls, provided pricing details, and maintained current knowledge of promotions and product details.

Domestic Reservation Sales Rep. | Hertz
From January 2013 to June 2013 • 0 year(s)
Processed vehicle rental upgrades and upsold additional items, cancelled/modified reservations, made follow-up calls to dissatisfied customers, and met company goals.

Administrative Assistant | Young Dreamers Home Childcare
From June 2006 to May 2013 • 7 year(s)
Oversaw childcare associates ensuring proper skills in education and advancement of children, participated in hiring/termination of employees, and handled all administrative duties.

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