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Alton Wills
IT Analyst , Duke University
Location: Raliegh , NC United States
Joined: Mar 25th, 2016

About (request update)

Education (request update)

N Carolina St Univ class of 2011

Undergrad Major: History

Experience

I currently work with Duke University as IT Analyst
I have years of experience working in the Teaching / K-12 Education industry.

Information Technology Analyst | Duke University Libraries IT
From January 2014 to Current • 12 year(s)
Provide desktop support for end users, manage Active Directory, coordinate with vendors, and architect infrastructure solutions.

Technical Support Analyst | North Carolina State University DASA Group
From June 2013 to September 2013 • 0 year(s)
Provided daily desktop support through Active Directory and facilitated conference room and classroom technology support.

Desktop Support Specialist | North Carolina State University OIT
From November 2012 to March 2013 • 1 year(s)
Performed printer and IP address inventory, installed programs over Active Directory, and provided computer assistance to users.

Technical Support Representative | Schwab Performance Technologies
From August 2011 to August 2012 • 1 year(s)
Troubleshoot stock portfolio management software and provided customer service via email and telephone.

Information Technology Analyst | North Carolina State University IT Department
From March 2007 to March 2010 • 3 year(s)
Troubleshoot software and hardware problems for faculty and staff, maintained servers, and setup user labs.

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