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Q&A With Brandon Sharper

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Brandon Sharper
Lead Technical Support Analyst , OptumRX
Location: Charlotte, NC United States
Joined: Mar 27th, 2016
About   (request update)
Education   (request update)
Christian Brothers Univ class of 2017
Undergrad Major: Business Administration
Experience
I currently work with OptumRX as Lead Technical Support Analyst
I have years of experience working in the Information Technology industry.
Lead Technical Support Analyst | OptumRX
From October 2020 to Current • 6 year(s)
 Communicate complex technical issues to customers and departments, troubleshoot issues with Operations/Engineering teams, and perform MySQL queries for executive reports.
Windows Systems Administrator | North Carolina State University
From January 2020 to October 2020 • 0 year(s)
 Leverage PowerShell scripting and SCCM for software deployment, manage Windows systems and VMware/Azure virtual machines, and provide Active Directory administration.
Desktop Support Specialist II/Windows 10 Deployment Agent | Blue Cross Blue Shield
From January 2019 to January 2020 • 1 year(s)
 Monitor ticketing system for incident response, lead technical refresh and Windows 10 migrations, and support LAN/WAN systems.
SR Customer Engineer | UCB Bioscience
From October 2015 to April 2018 • 3 year(s)
 Manage and deploy technical equipment, resolve issues via multiple channels, and migrate users to Windows 10 and Office 365.
Network Field Technician | Network Performance Healthcare
From April 2015 to October 2015 • 0 year(s)
 Create and manage mailboxes and accounts for healthcare clinics, manage over 1000 backups with 0% data loss, and deploy workstations for network access.
Information Systems Manager | United States Army
From June 2006 to April 2015 • 9 year(s)
 Conduct maintenance on 60 laptops and networked printers, manage department budget saving over $20k, and direct operations of 2 managers and 9 staff members.
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