Featured Member: ANDREA HARRY on HBCU CONNECT!

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ANDREA HARRY
IT Technician, Benedict College
Location: Lynchburg, SC United States
Joined: Apr 26th, 2016

About (request update)

Education (request update)

Voorhees College class of 2014

Undergrad Major: Computer and Information Science

Experience

I currently work with Benedict College as IT Technician
I have years of experience working in the Computers, Hardware industry.

Help Desk Technician/ Administrator | Benedict College
From October 2020 to Current • 6 year(s)
Performed network administration, troubleshooting support for students/faculty, and maintained PC desktops and peripherals.

Desktop Support Technician | TekSystems (Prisma)
From February 2020 to April 2020 • 0 year(s)
Provided network administration and desktop support using ServiceNow ticketing system.

Desktop Support Technician | TekSystems (Assurant)
From August 2019 to February 2020 • 1 year(s)
Performed network administration and provided desktop support for over 300 users.

IT Specialist II | Central Carolina Technical College
From June 2018 to July 2019 • 1 year(s)
Managed daily IT operations and protected customer data through encryption and secure storage.

Benefits Administrator | Benefitfocus
From September 2017 to June 2018 • 1 year(s)
Managed high-volume inbound calls and assisted with annual open enrollment and password resets.

Technical Service Representative | Concentrix (QuickBooks)
From May 2017 to September 2017 • 0 year(s)
Managed high-volume technical support calls and presented technical information to customers.

Technical Service Representative | TurboTax (CCI)
From September 2016 to February 2017 • 1 year(s)
Processed technical support calls and assisted customers with billing, account, and software issues.

Human Service Specialist I | SCDHHS (FGP)
From February 2016 to September 2016 • 0 year(s)
Certified service eligibility, computed benefit amounts, and performed case management work.

Data Operations Clerk | OfficeTeam (ADP)
From May 2015 to February 2016 • 1 year(s)
Reviewed tax credit forms and maintained knowledge of WOTC program eligibility requirements.

Adjunct Instructor | Florence Darlington Technical College
From August 2014 to December 2014 • 0 year(s)
Taught computer science fundamentals and developed course materials for students.

Help Desk Support | Voorhees College
From September 2009 to December 2012 • 3 year(s)
Provided technical assistance for computer systems and resolved LAN/WAN network problems.

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