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Q&A With Tavian Moore

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Tavian Moore
Technical Support Advisor, Concentrix
Location: Davenport, IA
Joined: Aug 6th, 2016
About   (request update)
Education   (request update)
Morehouse College class of 2016
Undergrad Major: Pre-Medicine
High School: Davenport North High School in Davenport, IA class of 2016
 
Activities & Accomplishments:
-Football -Choir -Orchestra -Student Ambassadors -GSA Chamber choir
Experience
I currently work with Concentrix as Technical Support Advisor
I have 0 years of experience working in the Other industry.
Technical Support Advisor | Concentrix
From January 2024 to Current • 2 year(s)
 Spearhead Tier 1 technical support operations, managing 50+ daily customer interactions and resolving 98% of issues within SLA guidelines.
Maintenance and Conservation Specialist | Greening Youth Foundation
From February 2023 to November 2023 • 0 year(s)
 Orchestrated comprehensive park facility maintenance including carpentry, electrical, plumbing, and masonry work, reducing equipment downtime by 20%.
Arborist Assistant | Gunnison Tree Services
From December 2022 to February 2023 • 1 year(s)
 Executed arboricultural operations including chainsaw work and aerial tree surgery, assisting with pest management programs.
Technical Support Advisor | Conduent
From December 2020 to July 2022 • 2 year(s)
 Achieved 97% customer satisfaction rate managing 60+ daily technical support inquiries, recognized as Top Performer for 3 consecutive quarters.
Data Entry Specialist | US Census Bureau
From February 2020 to November 2020 • 0 year(s)
 Processed and verified census data with 99.9% accuracy while managing high-volume call center operations with 95% first-call resolution rate.
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Guestbook Comments
Be blesses and stay healthy.
Tagged by Ralph White on 09/11/2024  
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