Featured Member: Jason Burns on HBCU CONNECT!

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Q&A With Jason Burns

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Jason Burns
Deskside Support Specialist Tier II, Dept of Defense/DCAA -Lintech Global (Contractor)
Location: Suitland, MD United States
Joined: Sep 15th, 2016

About (request update)

Education (request update)

Virginia Wesleyan Col class of 2012

Undergrad Major: Criminal Justice

Experience

I currently work with Dept of Defense/DCAA -Lintech Global (Contractor) as Deskside Support Specialist Tier II
I have years of experience working in the Computers, Software industry.

Deskside Support Specialist-Tier II | DCAA (Defense Contract Audit Agency) âLintech Global
From June 2016 to Current • 10 year(s)
Troubleshoot server patches and configurations, manage trouble ticket queues, and maintain enterprise server infrastructure.

Service Desk Technical Lead | U.S. Census Bureau (Cyberdata Technologies Inc.)
From October 2015 to June 2016 • 1 year(s)
Provided software assistance and network services support to 1200+ users with smartphones/tablets and desktop troubleshooting.

Customer Technical Support Analyst | USMC Quantico Base (Phacil Inc.)
From September 2015 to October 2015 • 0 year(s)
Provided deskside and remote support for systems, created Active Directory accounts, and supported Marine Corps Networks.

Service Desk Team Lead | U.S. Census Bureau (Phacil Inc.)
From April 2015 to September 2015 • 0 year(s)
Enforced SLA performance monitoring, supported 1200 user enterprise environment, and managed Active Directory operations.

Service Desk Technician | U.S. Census Bureau (Phacil Inc.)
From March 2015 to April 2015 • 0 year(s)
Fielded incoming calls and emails, completed password resets, and resolved basic software/hardware issues via Remedy ticketing system.

Administrative Assistant | NxStage Kidney Care
From October 2014 to March 2015 • 1 year(s)
Coordinated patient appointments, managed medical records, and maintained patient data entry in EMR systems.

Help Desk Analyst | U.S. Census Bureau (Phacil Inc.)
From June 2014 to October 2014 • 0 year(s)
Fielded calls and emails while monitoring Remedy queue, performed password resets and RSA token administration.

Technical Recruiter | TEKsystems
From August 2013 to March 2014 • 1 year(s)
Recruited for IT positions across multiple verticals, managed recruitment phases, and maintained candidate tracking systems.

Loss Prevention Associate | Sears
From October 2012 to July 2013 • 1 year(s)
Conducted store surveillance and security checks, monitored facility using CCTV, and reduced profitability losses due to theft.

Team Leader | District Department of the Environment (DDOE)
From June 2010 to August 2010 • 0 year(s)
Supervised team of 10-15 youth and managed daily operations of the program.

Team Leader | District Department of the Environment (DDOE)
From June 2009 to August 2009 • 0 year(s)
Supervised team of 5-10 youth and managed daily operations of the program.

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